My ATT email settings don't work, any suggestions?

Although I have connected my AT&T email to my iPhone and iPad in the past, they have stopped working. I now am unable to get a connection to AT&T email using their settings. I have even used the new servicers, outbound.att.net and inbound.att.net to no avail. I have tried it with and without SSL. the message just keeps saying that my username or password is incorrect, and I know that this is not true. AT&T refuses to help with email connections to any mobile device. Does anyone have any suggestions?

iPhone 4

Posted on Apr 8, 2012 2:37 PM

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Jul 30, 2014 9:33 PM in response to gregjvogt

AT&T U-Verse (uverse), as of July 2014, requires that you verify your non-AT&T mail accounts before they allow you to send outgoing non-AT&T mail.

Here's how to verify your non-AT&T mail accounts and link them to your AT&T U-verse account

https://discussions.apple.com/thread/4987109?answerId=22291865022#22291865022

Log into your AT&T U-verse webmail att.net email account (e.g. Yahoo mail)

> click the gear at upper right of screen next to your name

Navigate to Settings > Accounts > Add

Add your non-AT&T mail accounts/ Enter info they require

U-verse will send a verification email to those mail accounts.

After you reply and verify your identity, you will be able to send outgoing email for those accounts via Mail, so long

as you have Mail configured.

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Apr 8, 2012 3:14 PM in response to KiltedTim

I tried going in as a Yahoo account, and that won't work, because the program demands that I put in my "yahoo account." I don't have one, I received my att email directly from them and they have never said anything about a yahoo account. In fact, they recently changed their inbound and outbound servers to inbound.att.net and outbound.att.net, but that doesn't work either. My AT&T email was working until about two days ago and now it won't.

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Apr 8, 2012 3:25 PM in response to KiltedTim

Okay, I did that, and you are right, it does log me in to my AT&T webmail with my AT&T email address and password. But what good does this do? I still can't get the email settings on my iPhone or iPad to work. The iPhone and iPad just keep asking me for a password for the CalDav device, which I enter, and then I get the error message back that the password does not work.

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Apr 8, 2012 3:30 PM in response to gregjvogt

Set it up as a Yahoo account on your iDevices. If you are doing that, and it's indicating your password is incorrect, then try changing your passowrd on the web and try it again with the new password. The Yahoo servers are notoriously bad. I've had Internet service from AT&T since they first introduced DSL to my area back in the early 90's. I NEVER use the account associated with it. Gmail is much more reliable.

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Apr 8, 2012 3:34 PM in response to KiltedTim

I would avoid using the AT&T email, but when I try to use email on my iPad (I'm not in an area that receives AT&T wireless) the email connects through my wifi, which is powered by AT&T internet, it will not accept the emails unless I use my AT&T username and password, which don't work. AT&T support refuses to even discuss my problem because I'm setting up a mobile device, even though the problem appears to be with their Internet service.

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Apr 8, 2012 3:58 PM in response to gregjvogt

Sorry, but this makes no sense whatsoever. It's an Internet connection. It doesn't matter what e-mail provider you want to use. Yahoo, G-mail, your employer... it makes no difference at all. you just set up your mail client according to the mail service providers instructions and it will work. Of Course, AT&T isn't going to give you support for setting up your mail client to use a different service. That's not their problem.

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Feb 1, 2014 10:43 AM in response to gregjvogt

I know this is an old post, but for anyone stumbling upon it as I did, desperate for help in 2013-14, here's how I fixed this same issue... and it was really easy! I'm not sure if this only pertains to those of us that use an email client (Outlook, Outlook Express, etc.) or not, but it worth a try for those who are frustrated with losing the att.net email connection. (Note: I'm still on iPhone 4, but perhaps this can still help others.) On December 11, 2013, AT&T changed their email client settings (Outlook, Outlook Express, etc.). AT&T used to use a Yahoo! server, but no longer. On your phone, go to Settings -> Mail, Contacts, Calendars. Look at your AT&T account and if it says you're still attached to Yahoo!, delete that account entirely (you might want to delete the account and start over in any case). Then, add a new account as "Other". When I entered my info for the new account, it recognized my "att.net" email address when all was said and done and it entered the incoming & outgoing mail servers on its own (FYI, those servers are as follows: incoming = imap.mail.att.net; outgoing = smtp.mail.att.net.). My same username and password applied, so all I had to do was wait less than a minute for it to download all of the emails I'd been missing.

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May 2, 2014 8:21 PM in response to tonifromdallas

All, I have this same problem and has just solved it on my iPhone.

I read up on the problem at att.com/esupport and arrived at the link below:

https://www.att.com/esupport/article.jsp?sid=KB413495#fbid=ahhj00ALH45


"If your email address is linked to your AT&T Access ID, changing your AT&T Access ID password automatically changes your email password to the same password.

If you use your email address as your AT&T Access ID, changing your email password automatically changes your AT&T Access ID password to the same password."


I have a ATT Uverse (for my internet access) acct and could not log on so I requested for password reset. They sent me temp password and I had to change my password to my Uverse acct. I use my att.net email as the log on for my Uverse acct. Per att instructions above, my Uverse acct is linked to my att.net email, so now my att.net email pw has been changed to the pw for my Uverse acct.

Accordingly, go into your iPhone Settings, Mail, Contacts, Calendars, choose your Att.net mail acct and change your password. In my case I changed it to the new pw I had set up for my Uverse acct and it works.

Before doing this, I had also added new servers as shown below. The way I see it because your iPhone will try in succession to log on to each server from top to bottom of the list, it's best to add all the mail servers.


smtp.mail.yahoo.com

smtp.mail.att.net

outbound.att.net


Please note that I did not have to add "imap.mail.att.net" and my Att.net mail on my iPhone still works.

Hope this helps.

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Jun 6, 2014 6:00 AM in response to gregjvogt

This worked for me...

Disable the existing ATT account. I.e. Uncheck enable in account preferences.

Create a new mail account.

A prompt window requests email address and password. Provide.

Apple does the rest by automatically setting up account parameters.


Too,too simple huh?

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My ATT email settings don't work, any suggestions?

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