HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
UtilityMaximizer
Level 1 (0 points)

Q: Timeout error (-50), but only for a specific episode of a TV show

I have no trouble downloading all the episodes in a series, except for one, which repeatedly gives me the timeout error code (-50). Clearing the download file from the iTunes media folder (as per the support suggestions) does nothing. Suggestions?

 

iTunes 10.1.6.7, Windows 7. I can also download music and podcasts with no trouble. It's just this one episode that won't cooperate.

Windows 7

Posted on Apr 8, 2012 6:38 PM

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UtilityMaximizer

Q: Timeout error (-50), but only for a specific episode of a TV show

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  • by b noir,

    b noir b noir Apr 8, 2012 7:56 PM in response to UtilityMaximizer
    Level 9 (72,129 points)
    Apr 8, 2012 7:56 PM in response to UtilityMaximizer

    I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

     

    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • by UtilityMaximizer,

    UtilityMaximizer UtilityMaximizer Apr 8, 2012 8:16 PM in response to b noir
    Level 1 (0 points)
    Apr 8, 2012 8:16 PM in response to b noir

    I can't see "Report a Problem" next to the relevant episode. When I click on the "Report a Problem" button at the bottom of the screen, nothing happens (Although the button disappears).

  • by UtilityMaximizer,

    UtilityMaximizer UtilityMaximizer Apr 8, 2012 8:21 PM in response to UtilityMaximizer
    Level 1 (0 points)
    Apr 8, 2012 8:21 PM in response to UtilityMaximizer

    Never mind; I tried doing the same thing from within the iTunes application account page, rather than the iTunes store page, and it works fine. I am reporting the failure to download now. Thanks.

  • by b noir,

    b noir b noir Apr 8, 2012 8:28 PM in response to UtilityMaximizer
    Level 9 (72,129 points)
    Apr 8, 2012 8:28 PM in response to UtilityMaximizer

    Hmmm.

     

    Just in case (after clicking the button), try minimising and then maximising the iTunes window. (If it's the webkit engine refusing to display the links, that might knock some sense into it.)

     

    If no joy there, try going back to the iTunes Store home page, and then going in to Purchase History through Account in your Quick Links again. Do the links appear this time? (same sort of theory ... trying to get the webkit engine to "refresh" its view and bring the links into sight.)

     

    If still no joy, after clicking the Report a problem button, try clicking in the general vicinity of where the links should be. Granted, it's a bit tricky to click on something you can't see ... but with any luck the following screenshot (of my Purchase History) might be of some help with determining where the links are supposed to be appearing for you:

     

    report a problem column.png