Although there are more topics about this subject, I've got a specific question about this problem. Recently, I bought an iPhone 4S via the online Apple Store. A couple of days ago, I noticed that there is dust under the screen of the iPhone. The dust is in the middle of the screen and not that large (circa 2mm), but notable and annoying. I contacted Apple and they came with the following options:
- Send iPhone to repair (lasts 9-17 days);
- Exchange the iPhone for a new one, costs 29 euros.
If it appears that the dust comes from outside and not from the factory, I'd have to pay 250 euros in both cases. In view of the fact that I cope well with the iPhone - I always use an iPhone case to protect it and I've never had it in my pocket without the case - it seems to be illogical that the dust is my 'fault'. The inside of the case is made of leather, which doesn't correspond to the dust under the screen. However, I'm not completely sure that the dust comes from the factory, since I noticed it just a couple of days ago.
My question: is it wise to exchange or repair the iPhone, since it creates a large risk? I don't want to pay 250 or 280 euros more, this is 'required' if I decide to exchange or repair it and if Apple can prove that the dust doesn't come from the factory.
Since I'm pretty sure that the dust wasn't my fault I would like to exchange my iPhone for a new one. However, if there is a high risk that I'd have to pay 250 euros, I think I would have to accept the fact that there is some dust under the screen.
What would you do in this case? Thanks!