Why can't I log into my iTunes account, Unknown error occurred (-54)

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Why can't I log into my iTunes account, Unknown error occurred (-54)

Recently I had my Macbook pro reformatted back to factory conditions. After downloading all the software updates I tried to log into the iTunes store, but everytime I get the message " We could not complete your iTunes Store request. An Unknown error occurred (-54)"

I am able to connect to the iTunes store itself and look around and preview songs. but I can't log in to my account. I have the latest version of iTunes, and I haven't altered any settings in iTunes, so I'm confused as to why I am receiving this error message.

The other discussions and trouble shooting pages referencing the error (-54) seem to all talk about ipod sync issues or not being able to access the store in general. So if anyone has any further insight as to why I'm receiveing it, I would greatly appreciate it. Thank you.

MacBook Pro (13-inch Mid 2010), Mac OS X (10.6.8)

Posted on Apr 10, 2012 1:05 AM

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Answer 1

Limnos

Level 10

411,193 points

Apr 10, 2012 5:15 AM in response to Dchan86

iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - includes list of iTunes error codes

Did you have files restored after reformatting, or did you use it with everything brand new? From an OS9 reference, error -54 is a software lock on a file or a permissions error. (Some of the old codes still apply to OSX although there is no formal list of OSX error codes.) If this is an old file there may be permissions isues.

First, try simply restarting your computer.

iTunes Library cannot be saved (Error -54) - https://discussions.apple.com/thread/1912814

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Answer 2

Feb 22, 2013 4:09 PM in response to Dchan86

I found the solution to this on another forum. I was able to fix this by manually disabling the firewall on my mac. From the command line:

sudo ipfw disable firewall

Match will then run fine until I do the corresponding enable or restart the computer.

I don't understand enough about the internals of the mac to know why changing this using the Terminal is more effective than simply disabling the firewall from settings, but it is. If you run this command line, it will make the -54 error go away.

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