Previous 1 3 4 5 6 7 Next 102 Replies Latest reply: Nov 15, 2013 8:42 PM by Nicola8 Go to original post
  • StijnDW Level 1 Level 1

    Newmach's post worked for me after having this issue for month's finally! Thanks for the effort!

  • lmusielak Level 1 Level 1

    After trying everything I could think of AND calling Apple (who only pointed me to an article that didn't even address the issue), I found Newmach's post which totally worked.  ONE SUGGESTION:  download PhoneBrowse instead of iExplorer.  iExplorer will no longer let you cut/copy/or delete files with the free/demo version.  PhoneBrowse worked perfectly.  The only change is the file path is Iphone/file system/itunes_control/itunes

  • bambambiedermann Level 1 Level 1

    Thanks Guys - worked for me also

  • tommyg711 Level 1 Level 1

    Brilliant - worked great! Was able to cancel my genius bar appointment.

  • CGH Level 1 Level 1

    Nailed it. And gave me back 2 GB on my phone. Thanks!

  • evh347 Level 1 Level 1

    Worked perfectly!  Thanks newmach!

  • soty490 Level 1 Level 1

    Please help!!!NOTHING IS WORKING!

  • rbutler222 Level 1 Level 1

    This is in response to new match and all the most recent posts.  As an observation only, it appears the everyone that feels here uses iTunes on Windows rather than a Mac.  Sounds odd in that this is a Mac Forum.  To that add the mention . What would out using PhoneBrowse supports my theory.


    However my point is it also assumes that is that a PC or a Mac of any type running OS X.  In my case, however, since I sold my 2011 MBAir, I have only the iPad as my computer, would this not throw a kink into this solution because I have never beem made aware or moving/removing iphone files simply by using the iPhone?


    In this new "Post PC" era we are supposed to be in, then more and more of us humans are dumping laptops in favor tablets.  That being the case, if this were ever to happen again, and i am getting the 5S, iPad Mini 2, and and the new iPad 5, this next few months, what will then be the "at home" solution?

  • Williams@ Level 1 Level 1

    me too nothing itunes match is down

  • ruzamj Level 1 Level 1

    Gob Bless are a beutiful human. Your post has probably saved thousands of people countless hours


    Thanks for those that added to the thread as well. I had to get phone browse as well.


    great community of problem solvers

  • rharrington0822 Level 1 Level 1

    The iexplorer fix worked for me! Thanks so much to everyone who posted. After hours of trying to get iTunes match to work and no answers from apple I thought I was out of options! Newmach's post worked perfectly. I did have to repeat the process a few times (probably an error on my part) but I was ultimately able to get iTunes match to reload.


    1. connect iPhone, open iExplorer

    2. navigated to iPhone\Media\iTunes_Control\iTunes

    3. copied these 3 files to my desktop:




    4. deleted the same 3 files from my iPhone

    5. performed a hard reboot on my iPhone (home button + sleep/wake button, hold until you see the apple logo)


    This process fixed my problem!


    Side note: I ultimately had to pay for iexplorer before this process worked but it saved me having to drive to the Genius Bar so it was worth it!


    Thanks Newmach!

  • Robbo123456789 Level 1 Level 1

    Thanks so much!!!! I have spent contless hours trying to fix my Ipod, your fix works.  Why dont Apple offer a patch?

  • Nicola8 Level 1 Level 1

    OMG - thank you so much....

    You just saved me from complete insanity!!


Previous 1 3 4 5 6 7 Next