5 Replies Latest reply: Apr 11, 2012 12:44 PM by Syd Rodocker
kishler Level 1 (0 points)

Does anyone have any answers to why our iTunes U Site Manager Page does not load?

Thanks!

  • Syd Rodocker Level 2 (180 points)

    Greetings;

    More information please.  Are you talking about the PSM login page (see attached link)?

     

    https://sitemanager.itunes.apple.com

     

    All the best...

     

    Syd Rodocker

    Apple iTunes U Administrator

    Tennessee State Department of Education

    Tennessee's Electronic Learning Center

  • kishler Level 1 (0 points)

    Yes, I am talking about the site you linked to. I have an Instructor who has a role of Contributer, and he is not able to log in. He says that he enters his Apple ID and password, but then the page just hangs.

  • Syd Rodocker Level 2 (180 points)

    I assume that you're able to log in as usual.  Do you have other Contributors who are able to log in normally? 

     

    Syd Rodocker

    Apple iTunes U Administrator

    Tennessee State Department of Education

    Tennessee's Electronic Learning Center

  • kishler Level 1 (0 points)

    Yes, I can log in as usual, as the administrator. Then I just had a fellow administrator change me to a Collaborator, and I was able to log in. I also asked our other collaborators and one responded saying he has not had any problems.

  • Syd Rodocker Level 2 (180 points)

    Greetings;

    Since other contributors can log in normalls, it sounds as though there may be an issue with your contributor's user name or password.  Also, you might make sure that your contributor's Safari application and OS are up to date.  All the best...

     

    Syd Rodocker

    Apple iTunes U Administrator

    Tennessee State Department of Education

    Tennessee's Electronic Learning Center