The ipod "ipod" could not be restored. An unknown error occurred (1602)

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The ipod "ipod" could not be restored. An unknown error occurred (1602)

After trying to update ipod, during the phase where I had to back-up the ipod, an error message popped up (I can't remember what it said). Now, the ipod is just stuck on the "plugin to itunes" icon. Itunes and my computer can't recognize my ipod anymore. I have tried putting it into DFU mode and my computer detects my ipod and begins installing the drivers. On my first attempt, the drivers installation failed, so I reinstalled itunes and quicktime. Then after putting it into DFU mode again, it begins installing the drivers, but this time it was successful. Now I had the option to 'restore' my ipod so I did what I could. However, when I was installing it, 2 more drivers had to be installed and they were successful, however, I get this error message:

The ipod "ipod" could not be restored. An unknown error occurred (1602)

Any help would be greatly appreciate. Thanks very much for your time.

iPod touch, Windows 7, Ipod 4G

Posted on Apr 10, 2012 6:26 AM

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Answer 1

freezeice04 Author

Level 1

1 points

Apr 10, 2012 6:59 AM in response to freezeice04

Can I get some useful help instead of just a copy and paste response please?

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Answer 2

lllaass

Level 10

210,411 points

Apr 10, 2012 6:27 AM in response to freezeice04

Error 1600, 1601, 1602: Try the following steps to resolve this error:

Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

Above from:

http://support.apple.com/kb/TS3694#error1601

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Answer 3

freezeice04 Author

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1 points

Apr 10, 2012 6:30 AM in response to freezeice04

Sorry, but I've tried that already...

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Answer 4

lllaass

Level 10

210,411 points

Apr 10, 2012 7:29 AM in response to freezeice04

Did you try using another computer as the article recommended?

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Answer 5

freezeice04 Author

Level 1

1 points

Apr 10, 2012 7:50 AM in response to freezeice04

I won't have access to another computer until tomorrow. But I'd like to also add this in: Whenever I do this restore and it fails, I get a file in my recycle bin: iPod4,1_5.0.1_9A405_Restore.ipsw

It's 777 MB and I have tried restoring the file and restoring the ipod but the same error keeps appearing and it always ends up in the recycle bin again.

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Answer 6

freezeice04 Author

Level 1

1 points

Apr 10, 2012 8:08 AM in response to lllaass

Wait this is strange: I asked my neighbour if I could borrow his laptop (yeah we're good buddies lol). The restore and update seems to be working - it's downloading the update right now. If this works, then what could I do to fix it on my computer?

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Answer 7

freezeice04 Author

Level 1

1 points

Apr 10, 2012 8:30 AM in response to lllaass

Hey it worked on another computer surprisingly! The ipod has been resetted though, and whenever I plug it into my computer, it gets detected so I can open it in 'My Computer' but itunes still won't detect it. It's definitely a problem with some files in itunes or related to itunes, but I can't figure what it is.

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Answer 8

lllaass

Level 10

210,411 points

Apr 10, 2012 10:08 AM in response to freezeice04

Did you try removing and reinstalling all the Apple software using:

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

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Answer 9

Mar 20, 2013 6:35 PM in response to freezeice04

Wow same thing happened to me. i haven't felt so reliefed after three days. i've tried every thing until i saw this new stratigies. Wow everything worked out just fine thanks for the help.🙂

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Answer 10

Jul 2, 2013 5:18 PM in response to freezeice04

Tried to upgrade through my work netwoks, where there are Proxy Servers. Took the laptop home same plugged into the same USB port all all worked fine. I suspect this had something to do with the proxy server no allowing certain port(s)/packets through.

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Answer 11

noavgjo

Level 1

4 points

Aug 22, 2016 3:20 PM in response to freezeice04

Hi - this happened to me over the weekend - received the USB symbol, with the arrow to the itunes icon. Just got home, connected to my computer. Said, I needed to restore, I said yes (against my better judgement) - say's it could not restore, error 2009. I can only view my "recently" purchased music - are my playlist's gone now, or is there a way to access them?

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