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How do you report Phishing to Apple.

39635 Views 28 Replies Latest reply: Mar 7, 2014 7:34 PM by Barbara Jay RSS
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pjonesCET Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 10, 2012 10:47 AM

This is third time I've asked how you report Spam to Apple. First time was 2009. I can not believe a multi-billion dollar company such as apple doesn't have a Place to report Spam. Banks do CC companies, do even other software companies do.

 

THis paticular piece has a persons name and address and Name  sent to my email. if you hover over the links its obvious it’s a phishing attempt.

 

I think its bad Apple is being so cavilier about such a serious threat to their profits.

MacBook Pro, Mac OS X (10.6.8), Apple ID.
  • laundry bleach Level 5 Level 5 (6,875 points)
    Currently Being Moderated
    Apr 10, 2012 11:16 AM (in response to pjonesCET)

    There is no link.

  • laundry bleach Level 5 Level 5 (6,875 points)
    Currently Being Moderated
    Apr 10, 2012 11:18 AM (in response to pjonesCET)

    Another user reports that reportphishing@apple.com is the correct way to report phishing attempts.

     

    Best of luck.

  • laundry bleach Level 5 Level 5 (6,875 points)
    Currently Being Moderated
    Apr 10, 2012 6:14 PM (in response to pjonesCET)

    Apple will not reply to you, except possibly an automated reply acknowledging receiving your report.

  • clown guy Level 1 Level 1 (20 points)
    Currently Being Moderated
    May 9, 2012 2:26 AM (in response to pjonesCET)

    Hi there,

     

    I've just received a phishing email and wanted to report it and came across this thread. I can confirm that this is the solution:

     

    Send an email to reportphishing@apple.com

     

    What I usually do before forwarding the email is:

     

    1. Go into Mail preferences.

    2. Select the viewing tab

    3. Change the 'Show header detail:' from Default to All.

    4. Forward the email. It will now contain as much information as possible about the email.

     

    I've just reported one email today and this was the automated reply:

     

    - - - - - - - - - - - - - - -

     

    Thank you for contacting Apple to report a “phishing” e-mail or suspicious website.

     

    Please note that, unless we need additional information, you may not receive an update from us.  However, please be assured that Apple takes its customers’ security very seriously.  We review and investigate each report of phishing or online abuse and will take immediate action to stop any fraudulent activity.

     

    Thank you for helping Apple to identify and stop phishing and fraud.

     

    Best regards,

     

    Apple Inc.

    Fraud Prevention Team

     

    - - - - - - - - - - - - - - -

     

    Hopefully that will help solve the problem and help others...

     

    Clown Guy

  • sanford_may Level 2 Level 2 (395 points)
    Currently Being Moderated
    Jan 19, 2013 6:29 AM (in response to pjonesCET)

    This is information is no longer accurate, if it ever was correct.  Per Apple support document at http://support.apple.com/kb/HT4933 it's abuse@me.com.  Auto-reply is very quick and should confirm you've got the correct address.  (That's exclusively for phishing and usage that is unlawful, at least in the United States.  Spam reports should go to spam@me.com)

     

    Note the support documents have been updated for iCloud branding change but email domain is still @me.com.  @icloud.com w/ same address might work but I can't guarantee that.

  • deggie Level 8 Level 8 (44,860 points)
    Currently Being Moderated
    Jan 20, 2013 11:58 AM (in response to sanford_may)

    That article was revised on July 31, 2012, the response from clown guy was in May 2012. Given that he received an autoreply from apple I would guess it was correct at the time. I believe that address is still working to this day.

  • clown guy Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jan 20, 2013 2:14 PM (in response to sanford_may)

    Hi,

     

    The email address I supplied at the time was of course correct. It's disingenuous for sanford_may to say, 'If it was ever correct' and suggest otherwise. Of course it was correct, hence including the official reply from Apple.

     

    Apple could possibly have updated their official email addresses for reporting phishing since then but I imagine that they would have also kept that alias live if it's been actively used for reporting phishing in the past. Either way, I'm sure any complaint will be picked up to any of those addresses.

     

    Clown Guy

  • sanford_may Level 2 Level 2 (395 points)
    Currently Being Moderated
    Jan 20, 2013 4:03 PM (in response to clown guy)

    Man, this is why I don't post to forums anymore, even trying to help.  The deal was my wife got a phish and I was showing her how to report it and I figured I'd source the current Apple Support KB article rather than just a reference to a forum thread.  Forum threads are often erroneous, and I don't know you from Adam, so I linked to the bona fide KB.  I never said the address wouldn't still work, I said the information is no longer accurate -- as in, Apple has changed their primary phishing report address, again per the KB article.  The old address may still work.  It probably does.

     

    In the event, I wasn't disingenuous.  Disingenuous means you're putting up a false front not letting on all you know about a particular situation.  If anything I was acting like I knew MORE than I did.  So, presumptuous, know-it-all, cocksure, full of myself, pompous, or maybe even pedantic at a stretch.  But not disingenuous.

     

    Don't worry, Clown Guy.  You're a man among clowns.  Or a clown among men.  Or whatever makes you feel whole.  However you read my updated info post, there was no offense or accusation of tomfoolery intended.

  • deggie Level 8 Level 8 (44,860 points)
    Currently Being Moderated
    Jan 20, 2013 6:47 PM (in response to sanford_may)

    All you had to do was leave out the phrase, "if it ever was correct", which served as a flame.

  • Leon Buijs Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2013 1:23 PM (in response to pjonesCET)

    From the article:

    Choose Forward as Attachment from the Message menu (OS X Mail) or the Actions menu (Outlook). Send the email to abuse@me.com.

    No need to change the preferences, the headers will be enclosed anyway.

  • Chris from Hayling Island Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 17, 2013 3:10 AM (in response to clown guy)

    I have been caught with an appleid scam and wish to report it. My only question is how can I be sure this is a genuine report site and not one put up by the scammers? As you can tell I am getting quite paranoid!

  • Klaus1 Level 8 Level 8 (43,410 points)

    Apple Legal:

     

    http://www.apple.com/legal

     

    For phishing attacks:

     

    http://www.apple.com/legal/contact/

    and there is a Phishing and Spam option in the popup under "I have a question about".

    which also says, "If you receive phishing or spam messages purporting to be from Apple that you're not sure are valid, please report them here: reportphishing@apple.com."

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