What type of access point?
Did you follow all steps in article HT4356?
Verify that the printer:
- Has power and is turned on. If it has power, turn the printer off and then on again to see if that resolves the issue.
- Is connected to the same Wi-Fi network as the iOS device.
- Has the latest firmware version installed.
- Has paper with enough ink or toner installed.
- Is free of any errors displayed on the printer's control panel.
If necessary, consult the printer documentation or contact the printer vendor for help with the above steps.Notes:
- Avoid connecting AirPrint-capable printers to the USB port of Apple AirPort Base Stations or Time Capsules. Doing so can enable traditional AirPort printing from a Mac, but it will not enable AirPrint functions for iOS devices. If you cannot use Wi-Fi networking to connect the AirPrint-capable printer, use an Ethernet connection from the AirPrint-capable printer to the Apple AirPort Base Station or Time Capsule.
- Wi-Fi printers can take several minutes to join a Wi-Fi network after being turned on. Ensure that the printer is connected to the Wi-Fi network before attempting to print.
Agree not on the list. If it is brand new, take it back and get an AirPrint enabled printer.
( excuse my rant. I went over to best buy to see why so many people were coming home with non AirPrint machines and asking about it here. The markings on the boxes, across all the manufacturers are at best murky, and borderline deceptive. They all claim to be wireless from any device, and almost none of them specifically mention AirPrint enabled. The only real good way to make sure you get what you want is to print the dam list and take it with you. End of rant)
I was in the same place as you - I'm going to have words with Curry's because they say 'Airprint' on their in store blurb about this printer.
HOWEVER: I made it work on both my iphone 3GS and on my ipad 2.
This is how.
1. Go to the app store and download "Epson iPrint" for free onto your iphone or ipad.
2. Open the app. Choose the kind of thing you want to print, and print it. You can print from your camera roll, cloud storage, dropbox, etc etc. You can also print web pages.
Easy as that. If you haven't set the printer up on your home network, I did the following:
1. Plug printer in to power socket.
2. Switch printer on.
3. Press the home button (it's a house).*
4. Use the arrow keys to go to setup and press ok.
5. Go to wifi settings using the arrow keys and ok.
6. Choose wifi setup wizard.
7. Choose your network off the list.
8. Enter your WEP/whatever key/passcode. (This is a bugger as there's no keyboard, home key switches between ABC/abc/123)
9. Press ok. You're done. Press the red key to get back to the main menu.
*your printer might ask you to choose a language first.
Hope this is of use - you really don't need to take it back! The best thing about it is that it's genuinely compatible across all smartphones and tablets, in our house we can print from the PC, my iphone and ipad, my husband's android device, and my son's ipod touch.