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All replies
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Helpful answers
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May 12, 2016 6:20 AM in response to munromunroby munromunro,The good news continues the desk lamp is off my IMac keeps going, day three and counting
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May 13, 2016 11:51 AM in response to munromunroby azmilt,I have a refurb 27-inch 4.0GHz 5k iMac. Beautiful machine. But while booted into os X it will shut itself down. BUT, and I think a large but, is that I've been booted into Windows 10 via Bootcamp for weeks. And no shutdown for weeks, works just as it should, goes to sleep, sometimes for a long time, and will wake up nicely with a tap of the keyboard. So I think it's definitely a software issue. I haven't waded through all the posts but I thought I'd offer this to folks that are following the hardware side. Not that it isn't a possibility to some, but not all I'd guess.
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May 17, 2016 9:03 AM in response to jojoSourby munromunro,Reporting in and again good news no shut down, my lamp which was right next to my mac is off and no problems, i am beginning to believe that in my case it was the heat from the lamp that was shutting down my mac so remove any lights near your screen and give it a go
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May 26, 2016 1:29 AM in response to jojoSourby neilt1,Hi I'm not sure if I am posting in the correct place but I have a similar problem, Imac 27 inch mid 2010 recent replacement hard drive etre check below, any guidance would be very much appreciated
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-26 09:05:58
Download EtreCheck from https://etrecheck.com
Runtime 2:09
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
iMac (27-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,3
1 3.2 GHz Intel Core i3 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 5670 - VRAM: 512 MB
iMac 2560 x 1440
OS X El Capitan 10.11.5 (15F34) - Time since boot: about one hour
WDC WD10EZEX-00WN4A0 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (830.25 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Mac App Store and identified developers
/Applications/Parallels Access.app
[not loaded] com.parallels.virtualhid (1.0.3 - SDK 10.9 - 2015-10-28) [Support]
[not loaded] com.parallels.virtualsound (1.0.36 - SDK 10.6 - 2015-10-28) [Support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177 - 2014-09-22) [Support]
[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177 - 2014-09-22) [Support]
[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177 - 2014-09-22) [Support]
[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177 - 2014-09-22) [Support]
[not loaded] com.parallels.kext.vnic (9.0 24251.1052177 - 2014-09-22) [Support]
/System/Library/Extensions
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.5851 - 2016-05-25) [Support]
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-05-25) [Support]
HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
Startup items are obsolete in OS X Yosemite
[not loaded] 7 Apple tasks
[loaded] 157 Apple tasks
[running] 74 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 154 Apple tasks
[running] 90 Apple tasks
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]
[loaded] com.epson.esua.launcher.plist (2016-03-28) [Support]
[running] com.epson.eventmanager.agent.plist (2014-09-21) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.hp.help.tocgenerator.plist (2009-07-28) [Support]
[loaded] com.intego.backupassistant.agent.plist (2014-07-30) [Support]
[not loaded] com.logmein.logmeingui.plist (2016-03-03) [Support]
[not loaded] com.logmein.logmeinguiagent.plist (2016-03-03) [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist (2016-03-03) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2012-12-31) [Support]
[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2015-10-28) [Support]
[failed] com.adobe.fpsaud.plist (2016-05-09) [Support]
[running] com.fitbit.galileod.plist (2013-10-22) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]
[running] com.intego.BackupAssistant.daemon.plist (2014-07-30) [Support]
[not loaded] com.logmein.logmeinserver.plist (2016-03-03) [Support]
[loaded] com.logmein.raupdate.plist (2013-12-16) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-22) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2013-09-13) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2012-12-31) [Support]
[running] com.parallels.mobile.dispatcher.launchdaemon.plist (2015-10-28) [Support]
[failed] com.parallels.mobile.kextloader.launchdaemon.plist (2015-10-28) [Support]
[loaded] com.prosofteng.DriveGenius.locum.plist (2014-10-21) [Support]
[running] com.surteesstudios.hddfancontroldaemon.plist (2014-06-03) [Support]
[running] com.google.Chrome.framework.plist (2016-05-26) [Support]
[loaded] com.parallels.mobile.startgui.launchagent.plist (2016-03-04) [Support]
[loaded] com.valvesoftware.steamclean.plist (2015-09-04) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
[running] com.microsoft.Office365ServiceV2.176672
[running] com.parallels.inputmethod.ParallelsIM.72032
[loaded] 407 Apple tasks
[running] 200 Apple tasks
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-09-24) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-17) [Support]
QuickTime Plugin: 7.7.3 (2016-05-25)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-17) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-25)
SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-22) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-11) [Support]
DirectorShockwave: 12.1.3r153 - SDK 10.6 (2014-06-24) [Support]
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-06) Check version
Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-22)
DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2016-03-04)
OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/Clipper (2016-05-22)
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-03-04)
3rd Party Preference Panes: ⓘ
Flash Player (2016-05-09) [Support]
Flip4Mac WMV (2013-03-29) [Support]
HDD Fan Control (2016-03-03) [Support]
Java (2016-05-06) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 169.10 GB
Destinations:
LaCie [Local]
Total size: 800.16 GB
Total number of backups: 33
Oldest backup: 01/03/2016, 12:28
Last backup: 24/05/2016, 07:07
Size of backup disk: Adequate
Backup size 800.16 GB > (Disk used 169.10 GB X 3)
6% Google Chrome Helper(8)
2% Google Chrome
2% WindowServer
1% fontd
0% kernel_task
1.82 GB Google Chrome Helper(8)
713 MB kernel_task
549 MB com.apple.WebKit.WebContent
385 MB Safari
328 MB mdworker(12)
Virtual Memory Information: ⓘ
1.33 GB Free RAM
6.67 GB Used RAM (2.37 GB Cached)
0 B Swap Used
May 26, 2016, 07:07:10 AM Self test - passed
May 25, 2016, 05:39:37 PM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-05-25-173937_[redacted].cpu_resource.diag [Details]
/Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
May 25, 2016, 05:09:47 AM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-05-25-050947_[redacted].cpu_resource.diag [Details]
May 24, 2016, 07:42:44 AM /Library/Logs/DiagnosticReports/Google Chrome_2016-05-24-074244_[redacted].hang
/Applications/Google Chrome.app/Contents/MacOS/Google Chrome
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May 26, 2016 3:33 AM in response to jojoSourby appreciate,Open system preferences > open the pad lock by entering user name and password > click to schedule > uncheck the box shut down ... everyday ....time .click on ok.
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May 26, 2016 3:51 AM in response to appreciateby neilt1,Thanks appreciate and apologies if dense here but after I click system preferences and all the icons come up which section do I need?
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May 26, 2016 3:53 AM in response to jojoSourby appreciate,Your computer must be awake at the time that it's scheduled to shut down, and remain awake for at least 10 minutes past the scheduled time, in order for it to shut down on its own. If your computer is sleeping at this time it will continue sleeping instead of shutting down. If you've set your computer to go to sleep after less than 15 minutes of inactivity, the computer may go back to sleep before it shuts down.
If you'd like your computer to shut down at a specified time (even if it is sleeping) and you don't need your computer to automatically start up later, you can schedule it to automatically start up 5 minutes before you've scheduled it to shut down.
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May 26, 2016 4:02 AM in response to appreciateby neilt1,I thought it may be there but there wasn't a shut down everyday option there are
put hard disks to sleep when possible (was ticked now unticked)
wake for network access (was ticked now unticked)
start up automatically after a power failure (was unticked left like that)
Computer sleep and display sleep both set at 10 mins
I work from home so on it from 8am till 7pm solid most days
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May 29, 2016 7:36 AM in response to munromunroby munromunro,Bad news, it was not the heat from the lamp, my Mac has started to shut down again, i now think it maybe the Seagrave external hard drive, any one else with a problem with this ?
cheers
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Jul 28, 2016 11:55 AM in response to jojoSourby stella5,Having suffered with this problem for some time, I noticed that after shutting down and restarting, the problem did not re-arise on that day. So now I start up each morning and then Restart. The computer stays on all day and i no longer have the shutting down problem. Hope this is helpful
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Aug 25, 2016 10:46 AM in response to munromunroby ArmedCow,I'm a little late to the party here, but my early 2009 iMac has been shutting down for no reason since March, 2016, sometimes multiple times per day - and for those of you suggesting the security settings (done that), by shut down, I mean it just suddenly goes dead - it doesn't gracefully power down. One second I'm working, a split second later I'm looking at a black screen, quiet, no-one-is-home, dead machine.
I have been researching this since then and I have tried ALL of the suggested fixes short of replacing the power supply (there are several with this problem who did, and the problem still occurs) or the logic board (others have done this as well, and it still dies - that's the one that makes this problem so frustrating - that should be the fix for any problem).
You, however, are the first to suggest the external Seagate drive. I have noticed, over the months, that mine dies mostly when file transfer is involved - accessing cloud drives (Dropbox and OneDrive in particular), saving email attachments, or transferring files to and from my Seagate USB drive (this also functions as my Time Capsule drive). It dies on other occasions too, usually when I'm using Safari. It does not die if I am just using local apps or files - there must be an external file or session involved.
I think that I will try to live without the drive for a period of time. I will keep you posted.


