jojoSour

Q: Why is my imac shutting down by itself?

I have a late 2010 27in iMac and it has shut down randomly by itself 4 times in the last month or so, including twice in the last couple of days. I have 16G of RAM and am only using up to 8G ever. Just to be clear, it shuts down and does not restart automatically. I never have the screen brightness higher than half so I don't believe I am overheating it? I really want to know why this keeps happening.

iMac (27-inch Mid 2010), Mac OS X (10.7.3)

Posted on Apr 10, 2012 5:15 PM

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Q: Why is my imac shutting down by itself?

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  • by munromunro,

    munromunro munromunro May 12, 2016 6:20 AM in response to munromunro
    Level 1 (4 points)
    May 12, 2016 6:20 AM in response to munromunro

    The good news continues the desk lamp is off my IMac keeps going, day three and counting

  • by azmilt,

    azmilt azmilt May 13, 2016 11:51 AM in response to munromunro
    Level 1 (4 points)
    May 13, 2016 11:51 AM in response to munromunro

    I have a refurb 27-inch 4.0GHz 5k iMac. Beautiful machine. But while booted into os X it will shut itself down. BUT, and I think a large but, is that I've been booted into Windows 10 via Bootcamp for weeks. And no shutdown for weeks, works just as it should, goes to sleep, sometimes for a long time, and will wake up nicely with a tap of the keyboard. So I think it's definitely a software issue. I haven't waded through all the posts but I thought I'd offer this to folks that are following the hardware side. Not that it isn't a possibility to some, but not all I'd guess.

  • by munromunro,

    munromunro munromunro May 17, 2016 9:03 AM in response to jojoSour
    Level 1 (4 points)
    May 17, 2016 9:03 AM in response to jojoSour

    Reporting in and again good news no shut down, my lamp which was right next to my mac is off and no problems, i am beginning to believe that in my case it was the heat from the lamp that was shutting down my mac so remove any lights near your screen and give it a go

  • by neilt1,

    neilt1 neilt1 May 26, 2016 1:29 AM in response to jojoSour
    Level 1 (4 points)
    May 26, 2016 1:29 AM in response to jojoSour

    Hi I'm not sure if I am posting in the correct place but I have a similar problem, Imac 27 inch mid 2010 recent replacement hard drive etre check below, any guidance would be very much appreciated

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-26 09:05:58

    Download EtreCheck from https://etrecheck.com

    Runtime 2:09

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        iMac (27-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,3

        1 3.2 GHz Intel Core i3 CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

    BANK 0/DIMM0

    2 GB DDR3 1067 MHz ok

    BANK 1/DIMM0

    2 GB DDR3 1067 MHz ok

    BANK 0/DIMM1

    2 GB DDR3 1067 MHz ok

    BANK 1/DIMM1

    2 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        ATI Radeon HD 5670 - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about one hour

     

    Disk Information: ⓘ

        WDC WD10EZEX-00WN4A0 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (830.25 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5680H   ()

     

    USB Information: ⓘ

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Keyboard Hub

            Apple, Inc Apple Keyboard

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/Parallels Access.app

        [not loaded]    com.parallels.virtualhid (1.0.3 - SDK 10.9 - 2015-10-28) [Support]

        [not loaded]    com.parallels.virtualsound (1.0.36 - SDK 10.6 - 2015-10-28) [Support]

     

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hidhook (9.0 24251.1052177 - 2014-09-22) [Support]

        [not loaded]    com.parallels.kext.hypervisor (9.0 24251.1052177 - 2014-09-22) [Support]

        [not loaded]    com.parallels.kext.netbridge (9.0 24251.1052177 - 2014-09-22) [Support]

        [not loaded]    com.parallels.kext.usbconnect (9.0 24251.1052177 - 2014-09-22) [Support]

        [not loaded]    com.parallels.kext.vnic (9.0 24251.1052177 - 2014-09-22) [Support]

     

            /System/Library/Extensions

        [loaded] com.logmein.driver.LogMeInSoundDriver (4.1.5851 - 2016-05-25) [Support]

        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-05-25) [Support]

     

    Startup Items: ⓘ

        HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded] 157 Apple tasks

        [running] 74 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded] 154 Apple tasks

        [running] 90 Apple tasks

     

    Launch Agents: ⓘ

        [running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]

        [loaded] com.epson.esua.launcher.plist (2016-03-28) [Support]

        [running] com.epson.eventmanager.agent.plist (2014-09-21) [Support]

        [loaded] com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded] com.hp.help.tocgenerator.plist (2009-07-28) [Support]

        [loaded] com.intego.backupassistant.agent.plist (2014-07-30) [Support]

        [not loaded]    com.logmein.logmeingui.plist (2016-03-03) [Support]

        [not loaded]    com.logmein.logmeinguiagent.plist (2016-03-03) [Support]

        [not loaded]    com.logmein.logmeinguiagentatlogin.plist (2016-03-03) [Support]

        [loaded] com.oracle.java.Java-Updater.plist (2012-12-31) [Support]

        [loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2015-10-28) [Support]

     

    Launch Daemons: ⓘ

        [failed] com.adobe.fpsaud.plist (2016-05-09) [Support]

        [running] com.fitbit.galileod.plist (2013-10-22) [Support]

        [loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]

        [running] com.intego.BackupAssistant.daemon.plist (2014-07-30) [Support]

        [not loaded]    com.logmein.logmeinserver.plist (2016-03-03) [Support]

        [loaded] com.logmein.raupdate.plist (2013-12-16) [Support]

        [loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-22) [Support]

        [loaded] com.microsoft.office.licensing.helper.plist (2013-09-13) [Support]

        [loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

        [loaded] com.oracle.java.Helper-Tool.plist (2012-12-31) [Support]

        [running] com.parallels.mobile.dispatcher.launchdaemon.plist (2015-10-28) [Support]

        [failed] com.parallels.mobile.kextloader.launchdaemon.plist (2015-10-28) [Support]

        [loaded] com.prosofteng.DriveGenius.locum.plist (2014-10-21) [Support]

        [running] com.surteesstudios.hddfancontroldaemon.plist (2014-06-03) [Support]

     

    User Launch Agents: ⓘ

        [running] com.google.Chrome.framework.plist (2016-05-26) [Support]

        [loaded] com.parallels.mobile.startgui.launchagent.plist (2016-03-04) [Support]

        [loaded] com.valvesoftware.steamclean.plist (2015-09-04) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Other Apps: ⓘ

        [running] com.microsoft.Office365ServiceV2.176672

        [running] com.parallels.inputmethod.ParallelsIM.72032

        [loaded] 407 Apple tasks

        [running] 200 Apple tasks

     

    Internet Plug-ins: ⓘ

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2013-09-24) [Support]

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-17) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-25)

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-17) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-25)

        SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-22) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-11) [Support]

        DirectorShockwave: 12.1.3r153 - SDK 10.6 (2014-06-24) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-06) Check version

     

    User internet Plug-ins: ⓘ

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-22)

        DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2016-03-04)

        OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/Clipper (2016-05-22)

        Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-03-04)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-05-09) [Support]

        Flip4Mac WMV (2013-03-29) [Support]

        HDD Fan Control (2016-03-03) [Support]

        Java (2016-05-06) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 169.10 GB

        Destinations:

            LaCie [Local]

            Total size: 800.16 GB

            Total number of backups: 33

            Oldest backup: 01/03/2016, 12:28

            Last backup: 24/05/2016, 07:07

            Size of backup disk: Adequate

                Backup size 800.16 GB > (Disk used 169.10 GB X 3)

     

    Top Processes by CPU: ⓘ

             6% Google Chrome Helper(8)

             2% Google Chrome

             2% WindowServer

             1% fontd

             0% kernel_task

     

    Top Processes by Memory: ⓘ

        1.82 GB Google Chrome Helper(8)

        713 MB kernel_task

        549 MB com.apple.WebKit.WebContent

        385 MB Safari

        328 MB mdworker(12)

     

    Virtual Memory Information: ⓘ

        1.33 GB Free RAM

        6.67 GB Used RAM (2.37 GB Cached)

        0 B Swap Used

     

    Diagnostics Information: ⓘ

        May 26, 2016, 07:07:10 AM    Self test - passed

        May 25, 2016, 05:39:37 PM    /Library/Logs/DiagnosticReports/Microsoft Excel_2016-05-25-173937_[redacted].cpu_resource.diag [Details]

            /Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel

        May 25, 2016, 05:09:47 AM    /Library/Logs/DiagnosticReports/Microsoft Excel_2016-05-25-050947_[redacted].cpu_resource.diag [Details]

        May 24, 2016, 07:42:44 AM    /Library/Logs/DiagnosticReports/Google Chrome_2016-05-24-074244_[redacted].hang

            /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

  • by appreciate,

    appreciate May 26, 2016 3:33 AM in response to jojoSour
    Level 4 (1,276 points)
    Mac OS X
    May 26, 2016 3:33 AM in response to jojoSour

    Open system preferences > open the pad lock by entering user name and password > click to schedule > uncheck the box shut down ... everyday ....time .click on ok.

  • by neilt1,

    neilt1 neilt1 May 26, 2016 3:51 AM in response to appreciate
    Level 1 (4 points)
    May 26, 2016 3:51 AM in response to appreciate

    Thanks appreciate and apologies if dense here but after I click system preferences and all the icons come up which section do I need?

  • by appreciate,

    appreciate May 26, 2016 3:53 AM in response to jojoSour
    Level 4 (1,276 points)
    Mac OS X
    May 26, 2016 3:53 AM in response to jojoSour

    Your computer must be awake at the time that it's scheduled to shut down, and remain awake for at least 10 minutes past the scheduled time, in order for it to shut down on its own. If your computer is sleeping at this time it will continue sleeping instead of shutting down. If you've set your computer to go to sleep after less than 15 minutes of inactivity, the computer may go back to sleep before it shuts down.

    If you'd like your computer to shut down at a specified time (even if it is sleeping) and you don't need your computer to automatically start up later, you can schedule it to automatically start up 5 minutes before you've scheduled it to shut down.

  • by appreciate,

    appreciate May 26, 2016 3:55 AM in response to neilt1
    Level 4 (1,276 points)
    Mac OS X
    May 26, 2016 3:55 AM in response to neilt1

    energy and savers

  • by neilt1,

    neilt1 neilt1 May 26, 2016 4:02 AM in response to appreciate
    Level 1 (4 points)
    May 26, 2016 4:02 AM in response to appreciate

    I thought it may be there but there wasn't a shut down everyday option there are

     

    put hard disks to sleep when possible (was ticked now unticked)

    wake for network access (was ticked now unticked)

    start up automatically after a power failure (was unticked left like that) 

     

    Computer sleep and display sleep both set at 10 mins

     

    I work from home so on it from 8am till 7pm solid most days

  • by appreciate,

    appreciate May 26, 2016 4:38 AM in response to neilt1
    Level 4 (1,276 points)
    Mac OS X
    May 26, 2016 4:38 AM in response to neilt1

    The correct settings are in screen shots please follow them it might help you .Screen Shot 2016-05-26 at 5.02.47 PM.png

  • by appreciate,

    appreciate May 26, 2016 4:40 AM in response to neilt1
    Level 4 (1,276 points)
    Mac OS X
    May 26, 2016 4:40 AM in response to neilt1

    Screen Shot 2016-05-26 at 5.03.00 PM.png

  • by appreciate,

    appreciate May 26, 2016 4:43 AM in response to neilt1
    Level 4 (1,276 points)
    Mac OS X
    May 26, 2016 4:43 AM in response to neilt1

    Screen Shot 2016-05-26 at 5.03.37 PM.png

  • by munromunro,

    munromunro munromunro May 29, 2016 7:36 AM in response to munromunro
    Level 1 (4 points)
    May 29, 2016 7:36 AM in response to munromunro

    Bad news, it was not the heat from the lamp, my Mac has started to shut down again, i now think it maybe the Seagrave external hard drive, any one else with a problem with this ?

     

    cheers

  • by stella5,

    stella5 stella5 Jul 28, 2016 11:55 AM in response to jojoSour
    Level 1 (4 points)
    Jul 28, 2016 11:55 AM in response to jojoSour

    Having  suffered with this  problem  for  some time, I noticed  that  after  shutting  down and restarting, the  problem  did  not  re-arise  on that day. So now I start up each morning and  then Restart.  The computer stays  on all day and i no longer have the shutting  down problem.  Hope this  is  helpful

  • by ArmedCow,

    ArmedCow ArmedCow Aug 25, 2016 10:46 AM in response to munromunro
    Level 1 (4 points)
    Aug 25, 2016 10:46 AM in response to munromunro

    I'm a little late to the party here, but my early 2009 iMac has been shutting down for no reason since March, 2016, sometimes multiple times per day - and for those of you suggesting the security settings (done that), by shut down, I mean it just suddenly goes dead - it doesn't gracefully power down. One second I'm working, a split second later I'm looking at a black screen, quiet, no-one-is-home, dead machine.

     

    I have been researching this since then and I have tried ALL of the suggested fixes short of replacing the power supply (there are several with this problem who did, and the problem still occurs) or the logic board (others have done this as well, and it still dies - that's the one that makes this problem so frustrating - that should be the fix for any problem).

     

    You, however, are the first to suggest the external Seagate drive. I have noticed, over the months, that mine dies mostly when file transfer is involved - accessing cloud drives (Dropbox and OneDrive in particular), saving email attachments, or transferring files to and from my Seagate USB drive (this also functions as my Time Capsule drive). It dies on other occasions too, usually when I'm using Safari. It does not die if I am just using local apps or files - there must be an external file or session involved.

     

    I think that I will try to live without the drive for a period of time. I will keep you posted.

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