Photoshop Elements won't open

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Level 1

4 points

Photoshop Elements won't open

I've been using this computer in my workshop for simple things, mostly email, fb, etc. It has had Photoshop CS (very old, not sure what version) and Photoshop Elements 2.0 on it and both have been working fine. Just brought it into the house to use in the office after my slightly newer, but still old, iMac G5 died. I'm hoping to use it for a short time while figuring out what to do next regarding a newer computer. I've gotten it connected to printer and scanner with a bit of trouble due to trying to find old drivers again. That's really all I'm aware of having changed. Now suddenly PE and P CS won't open. I reinstalled PE (which is what I use most); no change. It starts to open, then just quits. I've clicked on "report" and see the following:

Date/Time: 2012-04-11 00:02:41.529 -0400

OS Version: 10.4.11 (Build 8S165)

Report Version: 4

Command: Photoshop Elements 2.0

Path: /Applications/Adobe Photoshop Elements 2/Photoshop Elements 2.0/Contents/MacOS/Photoshop Elements 2.0

Parent: WindowServer [66]

Version: 2.0 (2.0)

PID: 246

Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x6f726b2e

Of course there's lots more but that's the part with the bad words like "bad access" and "invalid address" and such. I'm hoping someone can tell me what is going on; perhaps you know what the above means? Or maybe there is some other clue here? I'd be grateful. Thanks for reading.

Judy

PS Just to be clear, no major changes in software; I have been running both Photoshop programs on this computer, with OS 10.4.11, since getting the computer as a hand-me-down a couple of months ago. I did update OS, Safari, and a few other things at that time, as well as maxing the memory, deleting many programs and files I'll never use, etc. Installed PE 2.0 at that time. CS was already on it. Both have worked just fine. When I reinstalled PE the installer said it had installed properly.

iMac, Mac OS X (10.4.11), iMac G4 15" 800MHz, 1GB Ram, 60GBHd

Posted on Apr 10, 2012 9:24 PM

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Answer 1

a brody

Level 10

85,314 points

Apr 11, 2012 11:04 AM in response to Judith Anne

Are you attempting to run Photoshop Elements 2 on an iMac 800 Mhz with 10.4.11?

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Answer 2

a brody

Level 10

85,314 points

Apr 11, 2012 11:10 AM in response to a brody

Based on http://hiddenelements.com/elements2_requirements.html that operating system is too new for Photoshop Elements 2. You want Photoshop Elements 4 for 10.4 or higher on a G4. There is still a chance that 10.4.11 won't work with it, but a much greater chance that Photoshop Elements 2 won't work with 10.4.11.

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Answer 3

Judith Anne Author

Level 1

4 points

Apr 11, 2012 11:21 AM in response to a brody

Thanks for the information, but I'm wondering if you read my post? Both programs (PE 2.0 and P CS) have been running fine on the computer; now both will not. I don't know what version of CS since I can't open it, but it was on the computer when I got it, and had been used, and I continued to use it. I put PE on and it worked just fine. Then suddenly stopped. If anyone has any idea why it might have suddenly stopped, at the exact time P CS stopped, then it would be helpful to know why and whether there is anything I can try that might get either or both running again.

Judy

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Answer 4

a brody

Level 10

85,314 points

Apr 11, 2012 12:57 PM in response to Judith Anne

If you didn't buy a shrinkwrapped or purchase download version of Adobe's software, their license manager just had to sniff online once to quit working, unless the former owner called Adobe to transfer ownership. Call Adobe. If you installed any system optimization software or fonts, these may stop Adobe from working. If you use Classic, not repairing permissions can cause application launch failure. If your RAM is marginal, or not exactly to spec, that could cause several applications to stop working. Lastly, if the PRAM battery is over 4 years old, cascading failures are likely to happen eventually.

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Answer 5

Judith Anne Author

Level 1

4 points

Apr 11, 2012 1:47 PM in response to a brody

Thanks, I will check battery, I expect it's old. RAM is maxed. I'm sure the P CS on that computer is legal and registered. Don't know how Adobe would know I'm using the computer now. The PE 2 came with a scanner I bought many years ago. it's still working fine on this older laptop G4, running OS X 10.4.11. I'll see what's up with the PRAM battery.

J.

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Answer 6

Judith Anne Author

Level 1

4 points

Apr 12, 2012 3:24 PM in response to Judith Anne

Well, just in case someone else checks in here with the same problem. Got both programs working just fine again. I hunted up other threads on the same topic; several had posts suggesting trashing certain plug-ins and/or prefs. I'd tell you exactly what but I did a bunch and not sure which solved it. With Photoshop CS 8.0, I deleted plist in user library; no change; then deleted twain plug-in, now it opens just fine. I don't exactly comprehend why, but so far so good. If I have any other useful observations I will post them.

Judy

PS I ordered a PRAM battery and will replace that anyway, just because I'm certain it is quite old; perhaps this will prevent other problems popping up. I need to get a bit more use out of this nice old machine!

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