verifying ipod

Question

verifying ipod

Hi

I am running iTunes 10.6 on a PC with a Windows 7 OS.

Until this weekend my iPod Classic (160G) contianing about 22,000 songs worked perfectly. Having added just two album's worth of songs to iTunes my iPod will no longer sync, with the message "Verifying iPod" continually displayed. This remains for around an hour at which point I get the message "iTunes has stopped working".

I have tried a repair of iTunes, a re-install of iTunes a reset of the iPod all to no avail... and at the same time my daughters' iPhone continues to sync perfectly...

I have seen a number of discussions elsewhere, but not seen a definitive reply....

Any help?

Much appreciated.... thanks!

iPod classic, Windows 7

Posted on Apr 11, 2012 2:29 AM

Reply

Answer 1

Best reply

Bilbo_cheshire

Level 4

1,780 points

Apr 16, 2012 9:22 PM in response to markstevens30

Please do the iPod Disk Diagnostic, refer to this post by tt2

https://discussions.apple.com/thread/3784647?answerId=17776595022#17776595022

It wont fix your problem but will help in trouble shooting.

Hopefully only the Pending Sector are slightly high, which maybe reset by Restore.

Have a nice day!

Reply

Answer 2

May 31, 2012 8:07 AM in response to markstevens30

Ok.... so I ran the diagnostic which led me to the conclusion my iPod was on its last legs. Bought a new one, and joy of joys a perfect snyc first time.

HOWEVER, after only 3 syncs of the new one, having added at the most around 200 songs iTunes cannot verify the Ipod before it stops working...... 20 minutes of waiting....... and no new music added to the device. Partners iPhone, and daughters IPhone sync perfectly.

I have reinstalled iTunes, run a diagnostic and even called in the Apple Store, who say they have never heard of this problem!

Come on Apple... what is causing this fundamently problem?!

Reply

Answer 3

May 31, 2012 6:21 PM in response to markstevens30

Did the Disk Diagnostic on the new iPod look good? if not bring it in and insist on a replacement with a new iPod and not a refurbished iPod.

If the DD looks good, then other probable causes

Corrupted iPod filesystem - right click on the iPod icon in Win Explorer ->Properties->Tools->Error checking
Some Windows Apps or plugins that is in conflict with iTunes, especially monitoring software like Antivirus. Stop them, but disconnect from Internet first before you stop any Antivirus.
Connecting via a slow USB port or USB Hub. _ Connect to the USB Port at the Back of the PC.

Reply

Answer 4

Jun 6, 2012 2:23 AM in response to Bilbo_cheshire

Thanks Bilbo. Very helpful things to try.

Right - the disc dianostic looked fine. So followed your other instructions.

1. Checked for errors - no errors found on disc.

2. Turned off Kaspersky........ did not help.

3. Tried in all four USB slots at the rear of the computer..... nothing.

It does seem as though it is an iTunes issue, as even when not updating the iPod, ITunes seems to crash periodically with the message "iTunes has stopped working" displayed on the screen. I have tried a rerpair and a re-install and iPod just carrys on Verifying with nothing added to it in terms of music or playlists.

This is now becoming very frustrating (probably more for my other half who is getting annoyed at me getting annoyed!)

Reply

Answer 5

Jun 6, 2012 6:17 AM in response to markstevens30

Un-installing iTunes can be quite laborious, all traces of it must be deleted. (except your library)

Read this Apple Support Article on iTunes Re-installation

Godd Luck!

Reply

Answer 6

Jun 7, 2012 7:47 AM in response to Bilbo_cheshire

Many thanks..... It seems to have done the job..... Did I really need that new iPod?!

Reply

Answer 7

Jun 7, 2012 8:46 AM in response to markstevens30

Glad to hear that!

As for the older iPod, try again with the new re--installed iTunes.

Reply

Answer 8

Jun 18, 2012 12:43 AM in response to Bilbo_cheshire

Well it worked.... Twice. Having spent all day yesterday removing and reinstalling iTunes and all constituent parts.... At least three times, and the update downloaded, iTunes no longer seems to think an iPod is plugged in..... And it is perpetually verifying...... Grrrrr!

Anything else I can try?

Reply

Answer 9

Apr 12, 2013 2:34 PM in response to markstevens30

I've had the same issue. I followed instructions I read in a form to uninstall all Apple related programs (ITunes, Quicktime, Bonjour etc), restarted my computer deleted iTunes folder, iPod folder etc etc et al (all of my iTunes files and music are on an external hard drive). Reinstalled iTunes, added all of my songs and files back to iTunes from the external hard drive and the same **** crap "do you want to san and fix..." "Windows can't check the drive while it is in use.." "Schedule disk check" and it sits stuck on "Verifying _________ 's iPod" until I finally get ****** off and unplug it, it then cycles through without adding anything new. I've left it on "Verifying____" over night and came back the next morning and it was still "verifying". Help!

Reply

Answer 10

Apr 16, 2013 5:02 AM in response to wilthomer

I eventually resorted to a full restore before removing iTunes and reinstalling version 6 (I think). This worked, although you need to reimport your Library as earlier versions of iTunes cannot read later libraries. It worked but took best part of a weekend. The problem is people posting on here make it sound simple... and it wasnt! If you do then all your playlists will be gone.

Like you my tunes are on an external drive.

However, my daughter then updated to the latest version of iTunes and it is still working.

I have however noticed some things. I have two iPods... if I fill the older one up it gets stuck on verifying... if I only copy selected playlists I have no problem whatsover. My newer iPod will stick on verifying after undertaking sync of the old one (and always displays the "scan and fix message", to which I press "continue without scanning". However it does sync... eventually. Having read up on this, it seems it is an issue which starts to occur as the iPod gets older.

There appears to be no generic fix for this and Apple are being very quiet.

Reply