Previous 1 2 3 4 5 Next 68 Replies Latest reply: Jun 25, 2014 11:22 AM by Ralph Johns (UK) Go to original post
  • Spursboy210 Level 1 Level 1 (0 points)

    Well rIght now yes they replied back to me and they say they said they need  the order number of one of my purchases

     

    - the answer to each of your 3 security questions (3 answers total needed):

     

    And two items from this list:

     

    - your birth date

    - the billing address listed on the account

    - the phone number on the account

     

    Is this what you went threw to reset your account ?

  • carolinatx Level 1 Level 1 (0 points)

    I too am having the same issue. My son can't remember his answers. This is very frustrating...I'm not a patient person when it comes to technology!

  • Chris1949 Level 1 Level 1 (0 points)

    Seems to me after reading many comment on this issue that one of the following three is the logical answer

    1. help is designed to frustrate so that no responsibity is take.

    2 The staff have not been given any training.

    3 The staff are all just making it up.

  • America1932 Level 1 Level 1 (0 points)

    Idk where, but you have to go to a location on itunes, enter your current secerity settings, and then change it.

  • America1932 Level 1 Level 1 (0 points)

    Call apple, give his personal info (nane, user name, pass, etc) and they will probally give it to you

  • America1932 Level 1 Level 1 (0 points)

    Hey, my captions say its 1218pm. Its 325pm in The USA, how do i change it?

  • Ralph Johns (UK) Level 9 Level 9 (68,945 points)

    HI,

     

    System Preferences > Date & Time.

    Check actual time and Time Zone settings

     

     


    8:22 PM      Friday; June 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.7.4),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • vishaltsy Level 1 Level 1 (0 points)

    how to do

  • cmcperlas Level 1 Level 1 (0 points)

    Brilliant! This helped alot. Just waiting for response. You sure they will reset it or do I have to prove all sorts of stuff first?

  • alyssachick10 Level 1 Level 1 (0 points)

    hey ralph you still have to know the security questions to get into password and security. there's know way to do anything unless you know those friggin' answers.

  • Ralph Johns (UK) Level 9 Level 9 (68,945 points)

    HI,

     

    I am afraid that my experience with the Apple ID page is different.

     

    I can get to this page

    Apple - My Apple ID
    Uploaded with Skitch!

     

     

    Then using the Menu I can see this page

    Apple - My Apple ID
    Uploaded with Skitch!

     

    At this point each Security Question is a drop down showing your the other options.

    I can change the Questions and the Answers (If I can't remember the current Answers) with out needing my Password.

     

    Changing the password is slightly different  (But this thread is about changing the Security Questions)

     

     

     


    7:41 PM      Monday; August 6, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Tre512 Level 1 Level 1 (0 points)

    I only have two questions and it wont send my information at the very bottom ive sent about 4 and tried to reset the password and send information to my email but its not sending!!

  • Ralph Johns (UK) Level 9 Level 9 (68,945 points)

    Hi,


    Do you have Access to the email listed on the First page ?

     

    An @mac.com name for instance is not an Email address in itself.

    As a name linked to a MobileMe account it could be used as a Email name with the @me.com account.

    Of course MobileMe has now ended.

    You may have Linked an Existing ID such as @Mac.com to an iCloud ID (again likely to be an @me.com name).

     

    You could also try the options that Sandra285 suggests on the 16th June.

     

     


    9:36 PM      Tuesday; August 7, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Tre512 Level 1 Level 1 (0 points)

    I get emails from apple im just not getting my information is it

  • Ralph Johns (UK) Level 9 Level 9 (68,945 points)

    I would  try the Sandra285 iTunes route then.

     

     


    7:10 PM      Wednesday; August 8, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously