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Resetting AppleID security questions

Good Day


I have not forgotten my password and can access my account with no problem however i am having a problem authorizing my pc as it asks me to enter my ID and Password and once i have done that it then asks me to answer two of the three security questions i answered when setting up however i cannot remember them at all so now i would like to know if i can reset them in anyway. I have e-mailed apple support and all i got was i must reset my password and as you can tell by now that is not the problem i am having.



Thanks

Windows 7, Apple Account

Posted on Apr 11, 2012 6:19 AM

Reply
68 replies

May 28, 2012 1:42 PM in response to Thunder2391

HI,


As you know the password and can access your Account in various places then Start Here

This is the Apple ID Support page

It is a portal to create a new Or Login with an Existing Name.

Choose Manage Account to Login.

Once you have logged in at the next page you then go to your account.

On the left is a Menu with Security and Passwords.

As you entered the page with your passwords you don't have to re-enter any details.

You can change the Answers to the Question your originally set or you can change both Questions and Answers (I would not suggest changing Questions only as you would still need to remember the answers that you say you can't ast the moment 😉)





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Message was edited by: Ralph Johns (UK)

Jun 16, 2012 1:15 PM in response to Thunder2391

I just resolved a similar issue with my itunes account.I wasn't able to make purchases from my ipod with out answering the security questions first. After searching for numerous hours I finally decided to contact Apple Support. The rep wasnt able to help me over the phone and stated there no contact number for this issue. However he did point me in the correct direction.

It turns out you must go to https://appleid.apple.com then go to "Support" then go to "Contact Support" and select iTunes or whatever product you are having issues with and your support category (Account Management then iTunes Store Account Security) Make sure to answer the questions below as well. Once you do that specify your issue.On the next screen choose your "Contact Option". I had better luck with the "Email" option. On that screen make sure your first name, last name and apple id are entered then give a detailed description of the issue then hit send. I sent in my issue at 2:47pm 06/16/2012 and it was resolved / reset by 3:21pm 06/16/2012 pretty fast indeed! After serching for days this is the only way to get the Security Questions reset. Hope this helps.

Jun 17, 2012 11:39 AM in response to sandra285

Well rIght now yes they replied back to me and they say they said they need the order number of one of my purchases


- the answer to each of your 3 security questions (3 answers total needed):


And two items from this list:


- your birth date

- the billing address listed on the account

- the phone number on the account


Is this what you went threw to reset your account ?

Resetting AppleID security questions

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