4 Replies Latest reply: Apr 11, 2012 10:05 PM by Courcoul
missannapen Level 1 (0 points)

My macbook pro charger just frayed at the end near the base (not the end that you plug into the computer)-- this has happened to all 3 of my chargers now, is Apple reimbursing for these? I read something about reimbursing for the old design (the T-shape charger), but not L-shaped


MacBook Pro, iOS 5.1
  • John Galt Level 8 (45,953 points)

    This is what they have to say:

    Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of the evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.

     

    http://support.apple.com/kb/TS1713

  • Courcoul Level 6 (12,970 points)

    And just like to mention that I NEVER use the deplorable plastic clips on the power brick to store the thin cable. It is an almost guaranteed way to ensure fraying, especially if you pull it tight.

  • John Galt Level 8 (45,953 points)

    Just don't pull it that way

     

    Apple Portables: Reducing cable strain on your MagSafe power adapter

     

    They even have pretty pictures:

     

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    /___sbsstatic___/migration-images/181/18106741-2.jpg

     

    It's amazing they have to point out this stuff.

  • Courcoul Level 6 (12,970 points)

    John Galt wrote:

     

    It's amazing they have to point out this stuff.

    Indeed! Never have had a physically damaged power brick in all my 7 Mac portables, past & present, but a former colleague has frayed and ruined two of his MagSafe bricks belonging to the same MBP. A PhD candidate in Information Technologies, no less. Even all the pictures in the world are not enough for some.