Previous 1 2 3 Next 62 Replies Latest reply: Jan 30, 2014 8:12 AM by VeggieDude79
dteore Level 1 Level 1

Hello.

iTunes Match WILL work on any device I've attached it to (2 iMacs and an iPhone 4s), however the white iPhone 4 (8gb AT&T)  WILL NOT display any playlist that are on the computer (that show up on my iPhone 4s).

 

IMG_0005.PNGIMG_0004.PNG
All albums and artist seem to appear
(the libaray has 20,921 songs)

 

but if i click playlist the screen is blank.

 

All the account information matches.

 

I've turned off and on Music Match.  I've resetored the phone entirely and set it up as a new iphone with out a back up and i'm still running in to the same issue.

 

Please help!


iPhone 4, iOS 5.1
Solved by LearnFromLee on Apr 25, 2012 9:44 AM Solved

This is just a heads up, but I have been having this issue to, I think it might be a .plist issue because my iTunes match randomly shuts off/down or what ever you want to call it. ( I constantly have to go into iTunes prefs and tuen match back on)

 

When I get some time I am going to look into this, Thanks guys your thread has been helpful.

 

I will also keep you posted on my trial and errors.

 

 

Lee

Reply by dteore on Sep 15, 2012 2:19 PM Helpful

i was able to solve my issues by deleting all the genius playlist.

Reply by dteore on Jan 11, 2013 5:02 PM Helpful

I believe  problem is when you accidentally delete a song within a playlist (or a whole playlist) and undo the action
by key command (cmd+z) it will get stuck..  (I still took screen shots -just my preference) of the playlist and started deleting the most recent ones..(2) and all genius playlist (since they are easy to recreate).

 

I did the following:

 

  1. RUN iTunes Match to make sure any and all recent music that has been added the iCloud.
    I didn't want to dump all my playlist so I kept a few of them that I knew I had not adjusted at all.

  2. sign out of the stores to disabled MusicMatch setting>> iTunes & App Stores and sign out.

  3. make sure that Music says "No Data"
    • general>> usage>>
      • if Music has any type of file size please
        music>> edit delete it!

  4. restart the phone
     
  5. Once restrarted sign into the stores and enabled MusicMatch

 

The playlist appeared then music and  then the album art!!

 

I hope this helps..

All replies

  • Michael Allbritton Level 6 Level 6
    expertise.itunes
    iTunes

    Interesting.

     

    It can take a bit of time for all the playlists data to be downloaded from the iTM servers. How long are you leaving Music open and "syncing?" What type of network is being used?

  • dteore Level 1 Level 1

    Hi Michael,

     

    I've tried just letting the device sit there and load for hours and nothing.  I have comcast isp with a peak speed 70 MBPS (according to the comcast bandwith and cnet speed test).

     

    I have an Apple network  (2.4 GHz) it's just eaiser to show you:

     

    photo.PNG

  • Michael Allbritton Level 6 Level 6
    expertise.itunes
    iTunes

    Love the device names. I tend to name my electronic devices after Greek gods, myself.

     

    What you describe is certainly odd. Right off the top of my head, about the only thing I can think of is, do you have the "Show All Music" option set to OFF. I think that might prevent the playlists from being displayed?

  • dteore Level 1 Level 1

    Michael,

     

    I can't help it BSG got me hooked!!!

     

    I tried that and I turned off iTunes Match and everything, however 8 hours later the music in the cloud is still showing on the iphone (and playable).  Even though (according to the settings and iTunes) it's no longer connected to the cloud and syncing locally. I even disassoicated the iPhone from the account in iTunes and it still has access to the cloud (which is off).

     

    I also went in to general, usage and for music it says "no data" so nothing is physically on the phone but it wont seem to clear.  This is the second time i've run into this issue and priopr to this I did a factory restore and set it up as a new iPhone....  I can send you screen shots if that would help..?

     

  • Michael Allbritton Level 6 Level 6
    expertise.itunes
    iTunes

    Ok, let's try something....

     

    Turn off iTunes Match on the iPhone. Leave it plugged into power (or your computer) and let Music clear the local DB. Then when the iTunes shows you the iPhone is able to be synced, turn off all music syncing and click the Apply button. Then sync a few songs to the iPhone (maybe just one album). After that unsync the music, and unselect the "sync music" option and click Apply.

     

    After doing all this turn iTunes Match back on and let Music download the data from the server. Let us know how this works out.

  • dteore Level 1 Level 1

    Hey Michael sorry for the delay.

     

    I tried that and let it go over night for a full 8 hours plugged in and no luck. I tried doing this on my iPhone 4s as well ( a whole reset) and now my playlist from theri are gone as well - asll though all music  artist, albums , and songs are loaded.  I also want to note that when I turned off the Music match and turn it back on I did get the iCloud status if you  tapped artist, songs, and albums  - however if you tapped playlist it would just stay blank.  This happens every time music match is turned on and off.  So i'm starting to thing its iOs 5.01. 

     

    I did get my iPhone 4s at an At&T store and loaded it the same day (just a few weeks ago) it loaded my playlist and everything was fine then I updated the phone.  I've read a lot of recent issues and I'm just hoping that this will be address in an iOS update because its' the same issue now on 2 different phones.

  • Michael Allbritton Level 6 Level 6
    expertise.itunes
    iTunes

    Are you sure the version of iOS you're running is 5.0.1? If so, updating to the most recent version, 5.1, should solve this problem for you.

     

    To check the version of iOS go to Settings > General > About and scroll down to "version."

  • dteore Level 1 Level 1

    I apologize.  I have iOs 5.1 on both the 8gb iPhone 4 and the 16 gb iPhone 4s

  • Michael Allbritton Level 6 Level 6
    expertise.itunes
    iTunes

    Hm. Ok, in iTunes do any of the cloud icons next to the Playlists look like this?:

    Screen Shot 2012-04-21 at 12.09.38 PM.png

    That would mean they are not supported by iTunes Match. You haven't mentioned this previously but I thought it was worth a shot asking. I'm afraid I'm out of ideas as to what might be causing this behavior with the Playlists.

  • dteore Level 1 Level 1

    No.  Neither do I .

     

    Screen Shot 2012-04-21 at 3.46.23 PM.png

  • Michael Allbritton Level 6 Level 6
    expertise.itunes
    iTunes

    I did have one more idea. Try disabling iTunes Match on all devices and in iTunes. Wait, say, an hour, then re-enable it in iTunes first, then on the devices.

  • dteore Level 1 Level 1

    Michael,

     

    I have 3 computers (2 iMacs and a Macbook Pro) and 2 iPhone on iTunes Match.  I disabled all of their authorizations in the iTunes store.  I went in to each phone and disabled iTunes Match (after switching it to off I was still able to see the music and play it, the only way I was able to not display it was to enable it and switch off the setting saying "show all music in the cloud".  This is an issue on both the iPhone 4s and the iPhone 4.  The only way to prevent the music from playing from the cloud even with iTunes match disabled was to sign out of the iTunes store)

     

    So i disabled all devices from the cloud for over an hour and re enabled it. The "cloud" came up in Music and everything reloaded on the phones, except the playlist.


    I did not experience this issue on the computer (everything repopulated).

     

     

    I also just wanted to say Thank you Michael for helping me trying to sort this out. I really appreciate your responses.

  • dteore Level 1 Level 1

    Also I wanted to note that on my iPhone 4s I did a factory restore erasing all data and setting it up like a new iPhone (like I did with the iPhone 4).  I enabled iTunes match , waited  and got the same result.

     

    .... everything reloaded on the phones, except the playlist.

  • Michael Allbritton Level 6 Level 6
    expertise.itunes
    iTunes

    This really makes me wonder if there is something going on on the server-side. I'm now having trouble getting a Smart Playlist to show up on my iPhone 4S and iPad.

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