7 Replies Latest reply: Apr 27, 2012 2:16 PM by BDAqua
Hen Gymro Level 1 (0 points)

For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any  choice. Any ideas?

iMac 20in dualcore, Mac OS X (10.7), also use eMac OSX 10.4.11
  • BDAqua Level 10 (122,202 points)

    Could be many things, we should start with this...


    "Try Disk Utility


    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair. Disk Utility checks and repairs the disk."




    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.


    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

  • Hen Gymro Level 1 (0 points)

    . I have gone through all the Disk Utility checks, verified and repaired  my HD, downloaded Onyx and

    Clean My Mac from Macpaw and after applying these checks, with a clear bill of health, my problem remains.


    As I said before, if I click the Mail icon in the Dock, all I get is a Blank Inbox, and as soon as I try to activate any  instruction all I get is a "spinning ball" which lasts indefinitely  until I use the Force Quit option on the Dock icon.


    I have also downloaded the latest Update for my Mac OS.10.4.11.(Tiger) and this also made no difference.

    Does this mean that I can no longer use Mail on my e Mac?

  • BDAqua Level 10 (122,202 points)

    Not certain, but this can fix myriad Mail problems...


    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.


    Move this Folder to the Desktop...




    Move this file to the Desktop...


    /Users/YourUserName/Library/Mail/Envelope Index




    If that doesn't do it and you can afford to redo all your Rules, try these & reboot...





  • Hen Gymro Level 1 (0 points)

    I have tried all the options suggested but could not access my Mail account until I use an  old "rescue"

    formula known as "PRAM", i.e. holding down the Option,Command,P & R keys while booting up. My Mail account was activated on my e-Mac but there was no way in which I could add my.mac,.me ,iCloud accounts to it. A search for Mobile Me brought no results, so the only account that is unaffected is my main HOTMAIL account. My other Mac (iMac with Lion) works well and my Mobile me accounts were more or less transferred automatically to iCloud.


    It seems to me that it is not possible to use any Mobile me or iCloud mail accounts on my eMac (OS 10.4.11) which is the highest upgrade available for Power Pcs. It tells me that all the Mobile me acccounts cannot be found and that my computer cannot use iCloud.


    My e-mac is now fast becoming a museum as I still have several programmes on it which are no longer available on Lion!

  • BDAqua Level 10 (122,202 points)

    You can setup Mail for iCloud on the eMac.


    Do not delete the old account yet. sign up for an iCloud account if you haven't.


    I understand .mac mail will still come through. Do not delete the old account yet.


    You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.


    iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...


    On second step where it asks "Description", it has to be a unique name, but you can still use your email address.


    IMAP (Incoming Mail Server) information:

    Server name: imap.mail.me.com

    SSL Required: Yes

    Port: 993

    Username: example@me.com (use your @me.com address from your iCloud account)

    Password: Your iCloud password

    SMTP (outgoing mail server) information:

    Server name: smtp.mail.me.com

    SSL Required: Yes

    Port: 587

    SMTP Authentication Required: Yes

    Username: example@me.com (use your @me.com address from your iCloud account)

    Password: Your iCloud password

  • Hen Gymro Level 1 (0 points)

    Thank you BDA! After nearly a month  my Mail account is back and by following your latest suggestions iCloud mail has been successfully added to my Mail account without being told that "my browser needed updating" I appreciate all the time you have spent helping me with this particular problem, and as a "Hên Gymro" would say, DIOLCH YN FAWR.

  • BDAqua Level 10 (122,202 points)

    Great to hear, thanks for the report.


    Pob lwc!