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AT&T officcial unlock

received confirmation from AT&T that my iphone is eligeble eligible to be unlocked from AT&T. I updated my IOS to 5.1 and restored all date from backup. But the phone is not working with no At&T SIM. - no sygnal, no activation in itunes

Posted on Apr 14, 2012 3:57 AM

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Posted on Apr 14, 2012 6:02 AM

Contact AT&T.

Just because the device is elligible does not mean it is unlocked.


Nothing in your posting indicates you actually contacted AT&T and requested it be unlocked.

16 replies

Apr 14, 2012 7:34 AM in response to ilitina

I have contacted them:

Thank you for contacting AT&T Customer Care about unlocking your iPhone 4 with the IMEI ending 7313.


We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.


To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes.
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.

not working

Apr 25, 2012 5:08 AM in response to Lawrence Finch

Can you expand on that statement? Why would a previous jailbreak mean you can't do the official unlock? Part of the official unlock is a full restore to factory settings isn't it?


I have a 3GS that AT&T say they have completed the unlock on, but when I go through the restore procedure it ends up at an error saying "There is no SIM installed". There is a SIM in it, and I've tried several SIMs all of which give the same error. Surely it doesn't have to be a current live AT&T account SIM to complete the process?

This is a phone that used to be on my AT&T account but when I upgraded to an iPhone 4 this was retired. I have used it as a jailbroken phone, but it is now on a fresh install of iOS5.

Trust AT&T to make the official unlock a long and confusing process even when they eventually give it to us....

AT&T officcial unlock

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