Audible audio books won't load into iTunes

It's seems after updating to iTunes 10.6.1, Audible .aax files will no longer load into iTunes. After completing a book last night, I downloaded the next book in the series using Safari. Normally the books are automatically added to iTunes after downloading, but last night they were not. Some of the things I've tried so far are:


1. Deauthorized then re-authorized audible account.

2. Dropping the .aax audio file into the "Automatically Add to iTunes" folder. It diappears from this folder, but is not in iTunes.

3. Using File -> Add to Library to add the audio book -- Nothing

4. I thought the newly downloaded .aax file might be corrupted, so I tried removing then reloading existing audio book .aax files. They would not re-load into iTunes.

5. I called Audible support, and they had me download and install iTunes 10.6.1, even though that's the version I already had installed. That didn't help either.



Any suggestions would be greatly appreciated, as I often enjoy listening to audio books on the weekend. I guess I can just use my iPhone for now!

MacBook Pro

Posted on Apr 14, 2012 8:40 AM

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13 replies

Nov 18, 2012 1:22 PM in response to zBernie2

I had the same problem. I purchased an audible book and wanted to download it to my imac. When I did this, I could never find my downloaded book. I called Audible and spoke to a representative for about 2 hours. We tried everything she knew. Finally, she told me to call apple. I didn't want to be on the phone for another 2 hours so I followed the instructions above. It worked!

When I downloaded the book to my pc, it worked perfectly and opened in itunes.

I think this is another way of Apple trying to prevent any purchases from anyone but itunes.

Thanks for your information. It took hours but it worked!

Apr 11, 2013 8:48 PM in response to zBernie2

I found it very curous that after a book from Audible was downloaded and added to iTunes it still did not appear in the Audiobooks listing. My solution was to search my iTunes library for the title, which was there in "books" and when I clicked on it--lo and behold it popped up in the Audiobooks. Looks like it is being mis-directed by iTunes into "books" but the media will tell it to move it if you find it. This is too much like black magic.

Jan 22, 2014 9:10 PM in response to Community User

After calling Audible.com my workaround was to use SAFARI as the browser. I had been informed that Chrome was creating some issues in the download. With Safari, I downloaded to my DL folder and then manually clicked and dragged the audible file to the Library in iTunes. From there I then moved it manually to the iPod device. Job finally done after 3 hours friggin around on Chrome. In another life/world/dimension Audible files will download directly to itunes on Chrome. However, I'm always the first to point the finger at myself...user error! In the meanwhile I MUST say Audible support was excellent!!!

Jul 6, 2015 1:36 PM in response to zBernie2

Ok so drag the files into itunes and they will go into the music list.

Select the files you want>right click and go down to GET INFO>go over to the SORT drop-down> SET the file type to AUDIOBOOK and hit "return". They all convert to audiobooks and pop themselves over to the audiobook section.


Done!

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Audible audio books won't load into iTunes

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