i have just logged on to itunes and there is a dowloaded app that i didnt download?

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i have just logged on to itunes and there is a dowloaded app that i didnt download?

i have just logged on to itunes and there is a app purchase that i didnt purchase, all of my £25 voucher is gone, and there appears to be no place on itunes where u can resolve a problem like this, i have tried the "report a problem" procedure but that just takes me to the i tunes support desk, of which is no help at all, if anybody has some new information or advice that would be greatly appriciated. p.s. i have already changed my user name and password, so hopefully it wont happen again, i just eant to get my money back.

Posted on Apr 15, 2012 3:46 AM

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Answer 1

Apr 15, 2012 11:45 AM in response to havop123

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE

For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.

Phone: 800-275-2273 How to reach a live person: Press 0 four times

Hours of Operation: Mon-Fri: 9am-5pm ET

Email: iTunesStoreSupport@apple.com

How to report an issue with Your iTunes Store purchase

http://support.apple.com/kb/HT1933

How to Get a Refund from the App Store

http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store

 Cheers, Tom 😉

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