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Netflix app on my iPad crashes when I attempt to search

Netflix app on my iPad crashes when I attempt to search. I have an ipad1. I have removed and reinstalled the Netflix app with no luck. I have hard reset the device. No luck. I have closed all apps and launched the Netflix app, still no luck. I am running the latest iOS.


I'm out of ideas. I've googled for issues and haven't found anyone with this issue.

iPad, iOS 5.1

Posted on Apr 15, 2012 3:58 PM

Reply
28 replies

Apr 22, 2012 7:49 PM in response to RMLTech

I've called Netflix several times in the past few months on tis issue. They always say they have never heard the issue before... In the ipad diagnostics, I often see a low memory crash error. I believe the issue would be resolved if they went back to the old search, which was to type into the search box, then click a button to search on the Netflix server and display a results page. I think the instant search must use too much memory for an pad 1. the instant search is ot as good either, because it only searches for titles.

Apr 22, 2012 7:51 PM in response to Erbraun

Below is the crash report in case Apple is reading this...



Incident Identifier: 14BE8DC0-DF82-4898-A708-F142A454B45F

CrashReporter Key: 7bbb6b1168ae8c974537f1d1a14cd0df82ca50a2

Hardware Model: iPad1,1

OS Version: iPhone OS 5.1 (9B176)

Kernel Version: Darwin Kernel Version 11.0.0: Wed Feb 1 23:17:16 PST 2012; root:xnu-1878.11.8~1/RELEASE_ARM_S5L8930X

Date: 2012-04-22 22:35:11 -0400

Time since snapshot: 79 ms


Free pages: 452

Active pages: 1459

Inactive pages: 1081

Throttled pages: 36699

Purgeable pages: 46

Wired pages: 23286

Largest process: Netflix


Processes

Name UUID Count resident pages

securityd <1a3f5034fb623ac896bfd78f6c11ea3f> 40

Netflix <99e611a0734c39faa0564253c16fafc7> 8353 (jettisoned) (active)

MobileMail <eed7992f4c1d3050a7fb5d04f1534030> 1400 (jettisoned)

lsd <5e608ec06805334c9dcf9d0c75e53d1e> 170

pasteboardd <6b71e15d2fe432639d1c8e127a8ede10> 147

networkd <10e39e61090b3c999ae580c8a2b862d0> 142

notifyd <f6a9aa19d33c3962aad3a77571017958> 176

aosnotifyd <9fbc1c99b00f34c5978eabca0ed855d6> 405

BTServer <f3607d9648b93be69fbec2e2e7bb7c97> 189

CommCenterClassi <b923f5c5355d34cd9f2a01b8230515e3> 276

SpringBoard <8a3476a1ccde31e9a779449383233fa8> 3790 (active)

aggregated <a12fa71e6997362c83e0c23d8b4eb5b7> 282

apsd <0f4cea84e4833057ab2816ca5d9e4b7b> 222

configd <ee72b01d85c33a24b3548fa40fbe519c> 372

dataaccessd <473ff40f3bfd3f71b5e3b4335b2011ee> 1306

fairplayd.K48 <b5e046775a783e7bba524fbce64f5d24> 116

fseventsd <914b28fa8f8a362fabcc47294380c81c> 119

iapd <84e86122efe33ef7a9d874a8d86f07ef> 276

imagent <a17aacef550b334496f644607a6bb12c> 338

locationd <de6edddaae23368db41a2d1d3ced1503> 580

mDNSResponder <86ccd4633a6c3c7caf44f51ce4aca96d> 208

mediaremoted <327f00bfc10b3820b4a74b9666b0c758> 190

mediaserverd <2fb463599bb63562a7d81375204a56ec> 408

lockdownd <0095f750159533739e1f21d40733b2cc> 232

powerd <133b7397f5603cf8bef209d4172d6c39> 123

syslogd <7153b590e0353520a19b74a14654eaaa> 96

wifid <1e99f4977ee43d93ab83f5b4b4b3b95b> 311

UserEventAgent <dc32e6824fd33bf189b266102751314f> 318

launchd <5fec01c378a030a8bd23062689abb07f> 111


**End**

Apr 29, 2012 7:53 PM in response to Johnathan Burger

I agree that the issue is with Netflix and memory. My diagnostics show low-memory conditions when it crashes sometimes. I've called Netflix a few times, but they say they have never heard of this issue before. In fact, I believe they need to code it better. I'm guessing that the issue may occur for users who have a lot of movies in their queue. They are loading up EVERYTHING into memory without checking how much they are loading. Then, when you click on the "Search" box, it tries to preload something that has no more room in memory to load. Clicking on the "Search" box should not do anything. Even typing should not do anything. We should be able to turn off instant search and just click a search button after we have typed in search words. This would be a better search method, because it would allow us to search for actors and directors, and keywords, not just movie titles.


Everybody, call Netflix and let them know about the problem and what you think they should do to fix it.

May 4, 2012 4:47 AM in response to Michaelbaaron

I have the same issue and I have a work around. I have the same issue. Ipad 1 where the netflix App crashes when I tap the search field.


When this happens I can double tap the home button and I can see the list of Apps that are running. I then just kill/close the netfilx app. I wait a second or two and launch the netflix app and the ability to seach is restored.


Hope this helps.


Thanks,

Doug

May 8, 2012 2:50 PM in response to RMLTech

I have the same issue with the search. It all used to work just fine. Also it crashes when I look up info on a show then I try to change seasons. I'm on an original iPad that's NOT jail broken. Netflix claims they've never heard of this problem and just blame the iPad. No help at all! Hope somehow this gets resolved soon.

Netflix app on my iPad crashes when I attempt to search

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