Previous 1 2 Next 28 Replies Latest reply: May 18, 2014 4:00 PM by RaeRae22
purdiecomms Level 1 Level 1 (0 points)

I've been getting this message for three days when trying to download Flipboard app. Is the service overloaded or something?

 

It asks me to set and answer three security hints then says to try later.


Mac OS X (10.7.3)
  • gregb Level 1 Level 1 (0 points)

    I'm getting asked to enter the three security questions on my iPhone, iPad, and laptop.   All three are generating errors: "cannot connect to itunes store" or "your request is temporarily unable to be processed".  Seems this security update has some bug that is completely preventing my ability to use the app store.

  • TonyElTigre Level 1 Level 1 (50 points)

    Sorry, not an answer for you here. Same issue! I'm working on trying to figure it out (if there is anythign we can re-enter, reset, etc. to get this fixed).

     

    Flipboard is awesome! I feel for you. I'm trying to get Total War Battles.

     

    Edit:

     

    Wow, that was quick. I signed out of my iTunes account (on my Mac), signed back in, went into the accounts. Clicked on my payment method and just re-entered my security PIN (as it had the rest still). Hit Done. Then hit Done again on the first page. Bought the app, entered the questions, and now it's downloading...

  • purdiecomms Level 1 Level 1 (0 points)

    I had this from Apple... didn't work for me but may for you:

     

     

    Here are instructions to delete your credit card information from your iTunes Store account:

     

    1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website at:

     

    http://www.apple.com/itunes/download

     

    Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.

     

    2) To launch iTunes and be taken to your Apple Account Information page, click this link:

     

    https://phobos.apple.com/accountSummary

     

    (If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button to sign in.)

     

    3) The Apple Account Information page will appear. On this page, click the Edit Payment Information button, which is the second button from the top.

     

    4) On the Edit Payment Information page, select "None" from the list of credit card types. This will delete your billing information.

     

    5) Be sure to click the Done button at the bottom of the page to save your changes.

     

    Now that has been removed, I need to you go to appleid.apple.com to make sure all your security questions are set up properly.

     

    1. Select Manage Your Account.

    2. Enter your iTunes username and password

    3. Select "Password and Security" from the list on the left.

    4. Change security question and answer and make sure your security question are correct

    5. Click "Save Changes".

     

    Once that is done, I need for you to try making another purchase (you will be asked to add your credit card) - at which time you can add your card and complete the purchase.

     

    I hope this clarifies your concerns.

  • AAPullins Level 1 Level 1 (0 points)

    Did not work

  • RMSko Level 1 Level 1 (0 points)

    I'm having the same problem, i.e., it won't allow me to update the security info by answering the three questions. I keep getting the error on my iPad, Mac and PC that it can't connect to the iTunes Store and try to try again later. I've been on the phone with Apple, but they have no fix and think it's a problem with my account, which it obviously isn't. It's been escalated and I sent my contact a few threads showing it's a system error, but he's out until Tuesday so I don't expect a quick fix. If anyone has a solution, please post (the above one didn't work for me).

  • purdiecomms Level 1 Level 1 (0 points)

    I'm glad this isn't just me. But if it was caused by the software upgrade on iTunes, it would have affected millions of people with the same setup?

     

    I have a call booked with Apple Fast Lane tomorrow morning, and will let you know if there's a solution.

     

    I think deleting and creating my account might do it.

  • RMSko Level 1 Level 1 (0 points)

    But if you delete your account:

     

    1. Are you sure it will allow you to recreate the exact same account, i.e., it may say it's already taken even though you deleted it.

     

    2. If you are able to recreate the account, will it be viewed as a new account or will it re-associate itself with your old account so you get all your purchases etc?

     

    What I did was set up a new account. When I had to answer the 3 security questions (which it does now for new accounts), it took a while, but it finally accepted it. However, if I now use this account, do you know if there is any way to get iTunes to sync apps purchased with the new account AND the old account? Also, if I buy an app via my iPad with the new account, is there a way to get it to back up in iTunes?

  • RMSko Level 1 Level 1 (0 points)

    Regarding the post I just made, I found the answer to the question raised in the last paragraph. To sync apps from multiple accounts, you just need to authorize the computer for each applicable account (Apple ID). I would've edited my post, but I didn't see a way to do that.

  • purdiecomms1 Level 1 Level 1 (0 points)

    Hi again

     

    I created a new Apple ID complete with debit card details, and it went looking for apps like a good 'un. Seems to download fine.

     

    What I now need is for Apple to delete all references to my original account so I can use the same sign-in and password and start again. Not sure they'll do that though. Do you have to have a separate email account for each ID? I'm running out!

     

    I authorised the ipad and it found all previous purchases and imatch.

  • AAPullins Level 1 Level 1 (0 points)

    On phone with Apple right now.  They have me on hold while they get a Sr. Advisor.  Let yow know of the outcome.

  • RMSko Level 1 Level 1 (0 points)

    AAPullins wrote:

     

    On phone with Apple right now.  They have me on hold while they get a Sr. Advisor.  Let yow know of the outcome.

     

    I did that yesterday and spoke to them for hours. They then even escalated further and I ultimately got an email from a senior advisor telling me he wanted to test my account, but he would need to reset my password. At the time I didn't know it was an Apple systems issue and thought it was my account. I have since emailed him with more info (and a number of thread links), but he's out until Tuesday. I'm obviously not going to give him the info to reset my password unless I know it will fix the issue and since it's an Apple systems issue, I don't think that will do it. Hopefully, enough people will complain so that they will fix this. In the meantime, I established a new account and authorized my computer for that account and so I can at least purchase, sync and backup my apps.

  • AAPullins Level 1 Level 1 (0 points)

    Well I have finally got them to escalate it to the engineering deparment.  They have finallly realised it is not my omputer, iphone, or ipad.  Nor my 3G service or Wifi. I am suppose to be contacted by the SR. Advisor within the next 24 to 48 hrs.  She even gave me her personal contact info.  I guess you must learn to be firm with them.  Let you know what comes of this. On the phone from 9am to 4pm with them today.

  • RMSko Level 1 Level 1 (0 points)

    AAPullins wrote:

     

    Well I have finally got them to escalate it to the engineering deparment.  They have finallly realised it is not my omputer, iphone, or ipad.  Nor my 3G service or Wifi. I am suppose to be contacted by the SR. Advisor within the next 24 to 48 hrs.  She even gave me her personal contact info.  I guess you must learn to be firm with them.  Let you know what comes of this. On the phone from 9am to 4pm with them today.

    That's exactly what happened with me and then I did hear from the Sr. Advisor, but that't the person that just wants to test my account name and I would need to reset my password to do that. Maybe you'll hear something better.

  • AAPullins Level 1 Level 1 (0 points)

    Well she did give me her contact info, so if I do not hear from her from her by Wed afternoon then she will be hearing from me and it will not be good for her.

Previous 1 2 Next