14 Replies Latest reply: Mar 14, 2014 5:46 AM by gronesy
Alvin777 Level 1 Level 1
Mac OS X

Hi. I have the latest OS X Lion (10.7.3) and iTunes. On iTunes the Sync to Contacts, Sync to Mail, Sync to Calendars and the notes in Others are checked but the boxes in Advanced are not. The iCloud is logged in (in System Preferences) with the default settings.



If won't sync the contacts from the iPhone to either the Address Book in the iMac (late 2009 model) nor the one in iCloud. I've reported this at the iPhone Feedback page as a bug but I could be doing something wrong.



Thank you in advance.




P.S. We do you best for the love of Jesus first before man.

iMac, Mac OS X (10.7.3), iMac Late 2009
  • jphenson Level 1 Level 1

    Hi I think it is because the 3g 4.2.1 device is not compatiable with icloud.  i went into my icloud settings and unchecked sync contacts.  then restarted itunes selected contacts and cal, checked replace what is on phone and then did a sync and it worked.

    Hope it works for you.

  • Tony Baczynski Level 1 Level 1

    Thanks, it worked for me.

  • jsatexas Level 1 Level 1

    This worked for me - thank you very much!

  • Gwyneth Llewelyn Level 1 Level 1

    This is tricky, but it seemed to work for me, too. I was expecting to get two Macs sync'ing Address Book to each other via iCloud — instead of dumping a copy of the Address Book and re-importing — and have one of them sync everything with my 3G iOS 4.2.1 iPhone. When I lost all contacts on iPhone, I was scared! Apparently you're right: for this to work, all devices must be "iCloud ready", although I fail to understand why they aren't — except for Apple's marketing purposes, of course: they dislike customers with 6-year-old perfectly working iPhones...


    Thanks anyway. I have lived with un-sync'ed Address Books among all my Apple hardware for years, so I can survive for that a bit longer. So long as my late 2006 MacBook can sync with my 2007 iPhone, I'm happy. Your trick seems to allow at least that.

  • jwcasson Level 1 Level 1

    Hi JPhenson!!


    I want to thank you for taking the time to help us out with this "pesky" issue, which I had the most difficult time trying to resolve until I read your post. It worked for me, too!! (I've been waiting, and waiting, and waiting for the new iphone 5 to finally get here, so I haven't upgraded from the 3G to the 4S; and in a few days we may be getting the word on that new iphone release date!!).


    What we we Mac users do if it were not for the kindness of people like you who are willing to volunartily take the time out of their busy life to help out others in need of advice?


    Thanks for being so kind! And, I'll make sure I do what I CAN to "pass it on" if I'm able to help out someone else in need--whether here or simply carrying something heavy, needing a ride to the store, etc.!!


    God bless,



  • tlskichov Level 1 Level 1

    YOU ARE BATMAN! Thank you so much for helping me fix this! Happy New Year!

  • jonniefromcavite Level 1 Level 1

    It didn't work for me. Tried a number of times with differnt setup every time. Restart comuter, restart phone, replace contacts and so on. No luck for me I'm on OS 10.8.2

  • MisterTheNobody Level 1 Level 1

    There is another way to do it. Open Contacts on your Mac. Go to Edit Menu->Select All. Then go to File->Export->Export vCard. It allows you to export all your contact as vCards to a single file on disk. Then go to Preferences and select Account tab. For iCloud account uncheck Enable this account and close Preferences. If you were syncing your contacts from iCloud, your Contacts will be empty. At this point go to File->Import... and select your vCard file on disk. Import all your contacts from that file. Now go to iTunes and check the checkbox that forces a single replacement of your contacts on iPhone 3G with the contacts on your Mac. Select Apply. As soon as this button changes to Sync, click on it. All your contacts will now be synced to iPhone 3G. Return to Contacts app on your iMac. Go to Edit->Select All and select all your contacts. Then do Edit->Delete and delete them all. After that go to Preferences and in Account tab check the checkbox Enable this account for your iCloud account. The contacts will be immediatel;y re-populated from iCloud. Works fine on 10.8.x.

  • remedact Level 1 Level 1



    it seems that this solution doesn't work anymore with Mavericks and Itunes 11

    So, what's the f... ??


    What's wrong with Apple old phones ?

  • Greypeter Level 1 Level 1

    You can try this:


    Open Contacts on the Mac.

    Make sure All Contacts is selected in the left pane.

    Select one of the contacts.

    Now click Edit / Select All  (command a)

    The click File / Export... /Export vCard.

    Save the file locally and then email it to an email account that is setup on the iPhone 3g

    Open the vCard on the iPhone and click button at top add Contacts (I think)

    Takes a while to open the vCard and to add Contacts if you have a lot.

    Open contacts on iPhone and they should all be there

  • gronesy Level 1 Level 1

    This worked for me except now I have duplicates. I tried to do create new and merge and now I have triplicates.


    How do I delete the dupes? I mean, besides deleting one at a time?


    Any help would be appreciated.

  • Greypeter Level 1 Level 1

    All you can do is start over with a clean slate by erasing everything.


    Settings/General/Reset/Erase All Contents and Settings


    This will, of course, erase all contacts and any settings you have.

    You should do a backup in iTunes first.

    I am not sure if restoring from a backup will restore your contacts or not, as I have not tried it.

    Otherwise, there are 3rd Party programs for windows and osx to edit your contacts but you may have to pay for them.

  • gronesy Level 1 Level 1

    Thanks for your help!


    I'm not wanting to restore this device if all of the messed up contacts will come back with it.


    I need make sure I'm backing up locally because 4.2.1 doesn't use iCloud.


    I'll have to look at this again because I don't want to have to put all settings/passwords back in if I can avoid it.