Previous 1 2 3 Next 39 Replies Latest reply: Apr 22, 2012 7:07 AM by Joe Wood
Joe Wood Level 1 Level 1


I'm a PC user myself so I can't check this out. I have a Mac user client using safari who can't seem to navigate around my website. I've been asking my Host and they haven't been able to help.


He has a new apple computer, and he says ..


when I enter your web site...under "creative builders"  when I click on "kits", "plans" "japanese" "about us" or "contact us"  my computer other words, it just see there, waiting for the site to come up and it never does.  No drop down windows or anything, its just that your site does not move from one area to the next smoothly.  Now this is on my 6 month new apple computer....and as I said, everwhere else I go, no problems.....


Could some of you please go to my site and see if you have problems with my links Etc? No one else has reported this but then, how would I know?


Hope someone can help :-)

Reply by Chamar on Apr 18, 2012 12:46 PM Helpful

Hi Joe,


Your Host's comment about being temporarily blocked  by the firewall seems to have been correct as I can access your site again!  The joys of networking   I would not worry too much about having posted your email address as you had the sense to put 'dot' rather than '.'

Reply by b j t on Apr 21, 2012 9:11 PM Helpful

To John Wood,

                       Sorry for the late reply.

I went back to your website today { 22 - April @ 2 P.M. } and had NO problems loading ALL of the pages from your website.

I went to EVERY page on your website and checked, and they ALL loaded without any problems.

The changes that you / your ISP made to the settings of your website worked.



From BT.

All replies

  • stevejobsfan0123 Level 8 Level 8

    On my MacBook Pro, I just viewed your site. I clicked on Contact Us, Kits, and all of the other ones you mentioned, and they worked fine for me. They all went to the corresponding page immediately. I tried this in both Safari and in Firefox.

  • Limnos Level 9 Level 9

    I can view it and the other pages using Safari 3.0.4 and Firefox 3.6. All old browser versions on a 10 year old Mac running OSX 10.4.11 (a 4 generation old OS).  In other words, if I can view it with my old stuff you'd expect somebody running something newer should too.


    Get your friend's specific computer information and also the browser and version they are using.

  • Joe Wood Level 1 Level 1

    Whew, good to know every Mac user isn't having the same problem!


    Any ideas why this is happening to him? Any advice I could give him to hopefully resolve this?


    He also said...


    Joe, google "Japanese gates".  Your company is  the first link showing.  when I click on the link, my computer shows in the "address area"  and I can't get there, it freezes, doesn't move....I cannot get to your web site, but if I click on the links, below your listing, on google, with Torii gates etc. i can easily access their web sites.

  • b j t Level 4 Level 4

    First time got through plans link after it hung for 5 seconds, About Us and Contact us didn't load at all.

    Second time your website would not load at all.


    I don't know what this means, as I am running 10.7.3 with Safari 5.1.5

  • stevejobsfan0123 Level 8 Level 8

    That's extremely wierd. I'm also on 10.7.3, version 5.1.5 and can view all pages. I'll try reloading a few times.


    <edited by stevejobsfan0123>

    1st time: Loaded no problems

    2nd time: Loaded no problems

    3rd time: Loaded about half way, then stopped, and images on the site did not load.

  • b j t Level 4 Level 4

    Each time I try to enter the site, it hangs, wont load at all.

  • Limnos Level 9 Level 9

    I loaded that page 3 times without problem in Firefox, but again, I'm running all older things so maybe it's something to do with the "improvements" on newer computers.

  • b j t Level 4 Level 4

    Limnos wrote:


    I'm running all older things so maybe it's something to do with the "improvements" on newer computers.

    May be.


    Problem is I don't have enough technical knowledge to Downgrade


    Guess it's the price we have to pay for all this "advanced" technology .

  • Chamar Level 4 Level 4

    Tried your links on a MacBook Pro and an iMac, both running Lion (10.7.3) with the latest versions of Safari, Chrome & Firefox. All links worked perfectly with virtually instantaneous response.


    I'm just sorry I don't live in the San Diego areas as I like your products.

  • Joe Wood Level 1 Level 1

    OK Folks this is not good news to me at all. Two out of 4 Mac users can't see my site at all. I went and looked at my AW website Stats and I'm getting very few mac user visitors.


    Does anyone see a pattern here with those who can't navigate my site? Linc and BC do you have problems with other sites?


    sorry, I don't know anything about macs. Is it the coding on my site? He said he has no problems on other sites.


    I use Adobe Contribute to edit my site, could that be the coding issue? I've asked about this at the adobe forum but no reply yet.

  • Joe Wood Level 1 Level 1

    Linc and BC do you have loading problems with other sites?


    I went to the link you posted Linc but I can't make any sense of it not being a Mac user.


    My original customer who can't view my site, he has no problems with other sites. I really need to find out why he and (it seems now) many others are having such a big loading problem with my site.


    Is there another forum where I can post this question??


    Keeping my fingers crossed someone can help :-)

  • Linc Davis Level 10 Level 10

    I merely made a suggestion as to something your customer can try. I don't know whether it will help.

  • Joe Wood Level 1 Level 1

    So do you ever have this problem with other sites Linc, besides mine?

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