Difficulty with the Special Features section for Harry Potter and the Deathly Hallows Part 2 iTunes Extras

I downloaded the second Deathly Hallows movie with an iTunes redemption code, which gave me the iTunes extras. I was really excited about watching the deleted scenes yesterday, but when I went to Special Features and clicked the link to "play all" deleted scenes, nothing happened. I could play the movie and select chapters just fine from the Extras menu, but none of the links in the Special Features section will play and I find this incredibly frustrating. I have the recent version of iTunes so I don't understand what could be going wrong.

iTunes-OTHER, Windows 7

Posted on Apr 16, 2012 3:37 PM

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5 replies

Apr 16, 2012 4:11 PM in response to macallyson

Some users had issues with a recent build of iTunes failling to unpack the video files properly. I thought this had been fixed by now but your post says you have 10.6.7... If you look inside Extras folder you should find a file at ...\controllers\data.js. This file details where all the resources for the content are supposed be. This is the relevant section from the Batman Begins Extras:

audioLoop : { src : "audio/batmanbegins_loop.m4a", loop : true},


extras : [

{ thumb : "image_videoBox_mind.png", structure: "shaping", string : "Shaping Mind & Body", src : "batmanbegins_shapingmindbody.m4v", time: "12:49", blurb : "Examining the construction of the fight sequences. "},

{ thumb : "image_videoBox_tumbler.png", structure: "tumbler", string : "Batman: The Tumbler", src : "batmanbegins_batmantumbler.m4v", time: "13:40", blurb : "Goyer describes it as a cross between a Lamborghini and a Humvee. This featurette details it from conception to its current form."},

{ thumb : "image_videoBox_journey.png", structure: "journey", string : "Batman: The Journey Begins", src : "batmanbegins_journeybegins.m4v", time: "14:16", blurb : "Interviews with Christopher Nolan, David Goyer, Christian Bale, production designer Nathan Crowley, as well as others. "}

],

Using this it might be possible to work out what the temp files (presumably still somewhere in your ...\iTunes\iTunes Media\Downloads folder) should be called. They need to be renamed and moved into the ...\videos folder inside the Extras folder for your movie..


tt2

Apr 16, 2012 5:44 PM in response to turingtest2

For whatever reason, when I click the "report a problem" link, it keeps redirecting me to this page for whatever reason. I didn't have any problems with a recent purchase. Is my problem that I redeemed this code back in November, and Apple assumes you have no problem with a product after a certain time? I honestly haven't had much time to watch the extras before now so I'm kind of baffled by this.

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Difficulty with the Special Features section for Harry Potter and the Deathly Hallows Part 2 iTunes Extras

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