HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
laurennn24
Level 1 (0 points)

Q: "the file seems to be corrupted"

This is the error message I received when trying to purchase two songs from the iTunes Store. Now I cannot download those songs and it charged my account already. Why? What do I do?

Posted on Apr 16, 2012 5:24 PM

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laurennn24

Q: "the file seems to be corrupted"

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  • by b noir,

    b noir b noir Apr 17, 2012 3:01 AM in response to laurennn24
    Level 9 (72,129 points)
    Apr 17, 2012 3:01 AM in response to laurennn24

    I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

     

    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)