7 Replies Latest reply: Jun 23, 2012 8:36 PM by stevejobsfan0123
Pavlik93 Level 1 (0 points)

Upon receipt of this letter made ​​all the instructions but the iPhone is not unlocked


Dear Pasha,


Thank you for contacting AT&T Customer Care about unlocking your iPhone. My name is Ashley, and I am happy to help you with your inquiry. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.


To complete the unlock, simply:


1. Open iTunes on your Mac or PC and verify that you have internet connectivity.

2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.


3. Backup and restore your iPhone using iTunes.

For information on backup and restore, please visit http://support.apple.com/kb/HT1414.


4. After restoring, your iPhone will be unlocked.

Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.


For questions regarding AT&T?s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.



Pasha,  I hope that the information provided has been helpful and has resolved all of your questions. Should you have additional concerns or questions about this issue please reply to this email. If you need to contact us again regarding a new issue please send us another email via the contact link through your online account. Again, my name is Ashle, and I thank you for contacting AT&T








Online Customer Care Professional


<Personal Information Edited by Host>

iPhone 4