wireless is down but 3g won't work in my house

Hi... i'm having broadband service issues at home but found that while my wireless is down, the iPad seems to want to default to it and the 3G doesn't give me internet service either. As soon as I get away from the house (out of reach of my wireless), then the 3G works fine. Is there a setting I can change so that the 3G will work inside my house?


thanks!

iPad 2, Windows 7

Posted on Apr 17, 2012 8:55 AM

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2 replies

Apr 17, 2012 8:58 AM in response to bbellotti

Your device will connect to your wifi automatically, even if your Internet connection is not working. The device is not "aware" of an Internet connection, only that a wifi station that has been added is within range. Hopefully your Internet connection works soon. In the meantime, unplug your wifi to shut it off until your broadband connection is restored.

Apr 17, 2012 9:02 AM in response to bbellotti

There are no settings I know of that can affect your signal strength from your cell carrier. It's not uncommon for a 3G signal to have difficulties within a building, particularly in residential areas where it can be difficult for carriers to locate cell towers.


Since it's working outside of your house, it would not seem to be a problem with your iPad as such and you therefore may need to discuss the issue with your cell carrier, though if other 3G phones work correctly from your house with the same carrier, there could be a hardware problem with your iPad. If no device works, though, it's probably a signal problem with the carrier. Some carriers provide "microcells" that attach to a broadband Internet connection to get around these problems, but if your broadband isn't working correctly, that of course won't be a solution for you. There are also 3G signal boosters available that work in some circumstances; consult your carrier.


Regards.

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wireless is down but 3g won't work in my house

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