i cannot connect to itunes on my laptop

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sonicc Author

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i cannot connect to itunes on my laptop

I'm having trouble connecting to the iTunes store, it keeps saying that I have no connection. Any suggestions??

Posted on Apr 17, 2012 10:56 AM

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Answer 1

wiclee

Level 5

6,992 points

Apr 17, 2012 10:57 AM in response to sonicc

Close your iTunes,

Go to command Prompt -

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

In the "Command Prompt" screen, type in

netsh winsock reset

Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.

Now launch your iTunes and see if it is working now.

If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

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Answer 2

sonicc Author

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Apr 19, 2012 11:58 AM in response to wiclee

Thanks for info Wiclee, but it hasnt worked at all, not sure where to go from here.

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Answer 3

wiclee

Level 5

6,992 points

Apr 19, 2012 1:09 PM in response to sonicc

Have you tried AUTORUNS? Any winsock provider other than Apple's Bonjour?

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Answer 4

sonicc Author

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Apr 20, 2012 4:25 AM in response to sonicc

i have tried winsock, it doesnt list any other provider apart from bonjour, i must be doing something wrong.

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Answer 5

wiclee

Level 5

6,992 points

Apr 20, 2012 6:12 AM in response to sonicc

Can you go to command prompt again?

Close your iTunes,

Go to command Prompt -

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

In the "Command Prompt" screen, type in

IPCONFIG / FLUSHDNS

After this, completely shut down your computer (Not Restart)

Start your Laptop and try again.

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Answer 6

sonicc Author

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Apr 20, 2012 8:31 AM in response to wiclee

I have done as instructed and still no joy.

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Answer 7

sonicc Author

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Apr 20, 2012 8:40 AM in response to sonicc

This is part of the message that i received when i have typed in the command prompt.

/setclassid modifies the dhcp class id.

The default is to display only the IP address, subnet mask and default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, the IP address release for all adapters bound to TCP/IP will be released or renewed.

For Setclassid, if no Classid is sp;ecified then the class id is removed

it gives examples etc

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Answer 8

wiclee

Level 5

6,992 points

Apr 20, 2012 9:32 AM in response to sonicc

Sorry, it should be

IPCONFIG /FLUSHDNS

there is no space between / and F.

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Answer 9

sonicc Author

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Apr 20, 2012 10:29 AM in response to wiclee

Tried it but still nothing.

''Successfully flushed the DNS Resolver Cache''

message received. is that correct or am I doing something wrong. it is very frustrating, my connection to the Internet is fine on everything else. I even contacted my broadband provider just to check that there was nothing blocking it, but they couldn't find anything.

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Answer 10

Mar 3, 2013 1:26 PM in response to wiclee

this totally worked for me! thank you. I've been trying all weekend long to fix this problem and it's finally fixed

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