Previous 1 2 3 4 Next 131 Replies Latest reply: Sep 19, 2006 10:53 AM by Jeremiah Hette Go to original post
  • Grant Blakeman Level 1 (30 points)
    An update: Unless I'm going crazy, the right speaker is actually getting worse over time. It is now about the same quality as before I sent it in for replacement.

    MacBook Pro 15.4" 2.0GHz, 2GB RAM, 100GB HD @ 7200 RPM   Mac OS X (10.4.6)   PowerMac Dual 1.8GHz PowerPC, 1.5GB RAM
  • Henning2 Level 1 (15 points)
    My new Macbook Pro 2.0 had a distorted right speaker.
    I called the service hotline, and they immediately accepted to repair the Macbook Pro's right speaker free of charge. It took 10 days for the repair and the Macbook Pro just came back from the AppleCare Service. The Service Details sheet sais that they replaced the 630-7249 PCBA, LIO/AUDIO (M1) MBPRO 15", and they also replaced the 609-0170 SPKR ASSY, PURCH, M1. I interpret that as that they exchanged the speaker but returned the same Macbook. The serial number is the same as before. The service was a Covered Repair, all charges were the responsibility of Apple.

    I just tried the now repaired Macbook Pro, and the speaker is exactly as muffled and distorted as before. That was a useless 10 days of wait.

    The sound quality of the Powerbooks constantly declined over the last 10 years, and with this new MacBook Pro they now traversed the limit of acceptability. Listening to music or a DVD or an iChat session with these speakers is no fun.

    I will give up on this issue, and consider this matter as a dark smelly spot on the otherwise beautiful image of Apple.

    Macbook Pro 2.0 15"   Mac OS X (10.4.6)   and a useless right speaker
  • killer101 Level 1 (0 points)
    I bought a refurb 2 weeks ago. Arrived last Monday. It ran great! But it had lots of visible defects. So I sent it back for a replacement. Received it today... and low and behold I've got the Right Speaker distortion issue now.

    Previous MacBook had awesome sound. This one *****. I'm going to be calling Apple in the morning as well as checking with all the Apple Stores in the area on what they can do to remedy this NOW.

    I've been with apple since the very early 90's. I've in the Graphics field/IT/Web from the start. I've never... and I repeat NEVER had any issues with any equipment I've purchased... Till NOW. Apple needs to just fess up and do a total product replacement on this model. I can't believe how many of us have had nothing but problems - Heat-Speakers-Hissing-DVD Burning... etc, etc...

    Anybody got new info on the stance of the speaker issue? Any new news would be nice...
  • marcbyron Level 1 (25 points)
    I have the same problem. I went to the Genius Bar yesterday and they confirmed that the right speaker is not working properly. They will now order the speaker for me and then I will drop off my brand new MBP for repair. They said it might take 7-10 days/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic_ __/migration-images/migration-img-not-avail.png
    Anyway, the geniuses were friendly and didn't hesitate a second to fix this
  • smithers2112 Level 1 (0 points)
    I have the same problem with the distorted right speaker. And also with the sound volume as far as not being able to hear anything unless its almost at max vol.
    The one thing I did try that seems to make a difference is using bootcamp to run XP. In XP running under bootcamp there seems to be a major improvement in output quality on the internal mbp speakers. Even the volume works as it should. Indicating this might be an issue with OS X....
    Has anyone else seen this? (yes i've re-installed OSX to make sure its not installation related.. clean install not an update)
    The other thing i've noticed is that I have no airport issues under XP bootcamp.... Go figure...

    Macbook Pro 2.0 week 17   Mac OS X (10.4.6)  
  • marcbyron Level 1 (25 points)
    I got a called from the Apple Store today that my MBP was ready to be picked up. I was surprised they were able to do it so fast (within 24 hours). When I came to the store to pick it up I tested the right speaker, only to find out that nothing has changed. It still makes that overdriven, muffled sound. When I checked it in the day before the genius was so kind to create a special sound in Garageband that very obviously shows the problem when you pan from left to right: On the left speaker the piece sounds perfect and when panning to the right it sounds overdriven cracky.

    Then another Genius joined us and said that he "heard" that this problem doesn't appear to happen when booting under Windows (go figure!!) and I should wait until the next software update. That was unacceptable for me, because who knows whether this was a software issue. Since OS 10.4.7 came out today we tried the update and wanted to see whether that would do it.

    It didn't! Now my MBP is checked-in again at the Apple Store and they want to replace the speaker again.

    However, something tells me that this problem won't be fixed.

    Is there anyone who had the same problem and it got actually fixed?
  • smithers2112 Level 1 (0 points)
    It probably won't benefit from a trip to the repair house...

    I thought this was funny, I found it posted on the apple.macbook pro hardware page...

    Sounds surround

    MacBook Pro sounds as good as it looks, with unprecedented attention to audio detail. For musicians on the go...

    hahahahah...Sorry, i'm a big apple fan..but its just disapointing...

    Macbook Pro 2.0 week 17   Mac OS X (10.4.6)  
  • Martin Heidingsfelder Level 1 (25 points)
    I also got a distortion sound out of my right speaker. I had another MBP with good speakers and from that I can tell on the distorting one sounds bad on both speakers While the right speaker distortion is most audible. The MBP with good sound that I had before really sounded souround like in apples ad and thats not true for the bad one. I wonder if this is an hardware issue or an software bug. Does this occour in xp too. This would point to some kind of software bug but I can't proove this because I don't have a copy of xp. So I ask you. This was my second MBP because the first had some kind of white stripe on the bottom of the display, the whine and the lid was warped nearly 1cm on both sides. The second one had the speaker issue. I hope fore the third one. This can't be the apple experience all are dreaming off.

  • smithers2112 Level 1 (0 points)
    Has anyone been able to determine if the right speaker issue is common to any particular build week? I have a week 17 build.
  • tux0010 Level 1 (0 points)
    This is a problem I've had with previous 3 units. I have had a total of 6 exchanges! Anyway, week 20+ the speakers are fine. You occasionally hear it slightly distort once in a while but for the most part, it is MUCH better.
  • smithers2112 Level 1 (0 points)
    Thanks. I've been deciding if I should get an exchange on my week 17. How do you make sure you get a current week?
  • Creter Level 1 (0 points)
    I also have the distorted right speaker and build week 17 (Serial W8617...).
  • Martin Heidingsfelder Level 1 (25 points)
    My currently week 25 has distortion and I don't mean a slight distortion. I mean heavy metall.
  • marcbyron Level 1 (25 points)
    I have a wek 23 and already had one repair. Apple said they replaced the speaker, but when I picked it up it had the same problem. Now it's back at the Apple Store for "investigation". I got the MBP a week ago and it has spent more time at repair than I was able to use it

    Reading all those threads about the right speaker issue I really doubt it will ever be fixed. So what should I do? Take it back and accept that the speaker is not working properly? I simply won't accept that I have to use headphones on a brand new $2500 machine.

    Apple refused to exchange the unit, since I got it from a reseller. The reseller said they won't exchange it either, just repair it! Well, if Apple can't get it fixed, who will?
  • tux0010 Level 1 (0 points)
    Well, I just noticed today that my right speaker is once again slightly distorting - not as bad as my week 17(s). Hope it doesn't get any worse - speech on some stuff like is totally unhearable. I really hope apple fixes this and does a recall or something.
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