Previous 1 3 4 5 6 7 Next 131 Replies Latest reply: Sep 19, 2006 10:53 AM by Jeremiah Hette Go to original post
  • marcbyron Level 1 Level 1 (25 points)
    That's great! It's getting more exposure. I just got an update on the status of the (3rd!!) repair of my MBP. The geniuses at the Apple Store are waiting for a logicboard (again) and once it's replaced they will call me. I am not sure whether this is going to fix the problem. Here is my repair history so far:

    #1: speaker replaced - no change, installed 10.4.7
    #2: logic board and top cover replaced - no change. Genius scratched the top cover (totally annoying)
    #3: (pending), new top cover and logic board ordered. Awaiting finalization

    Let's see what happens.

    I bought the machine 2 weeks ago and only used it for three. All the other days it spent in the Apple Store in Soho
  • Stukdog Level 1 Level 1 (35 points)
    I've been reading that there is a new Logic Board that Apple is using to replace the old ones in the MacBook Pros. Supposedly, this is taking care of the whine problem. (I'm sure many of you have been reading these same articles.)

    I wonder if this new logic board will also help with our speakers.
  • marcbyron Level 1 Level 1 (25 points)
    The first logic board replacement (july 3rd) didn't fix the speaker issue. I really doubt that the next one (July 6th) will do the trick. My MBP was also quite hot, so maybe that's fixed now.

    Will keep everyone updated!
  • marcbyron Level 1 Level 1 (25 points)
    The story continues. TodayI got a call from the Apple Store that they would exchange my MBP for a new one - apparently they weren't able to repair the distorted speaker.
    When I came to the store they gave me a brand new machine, however still a week 23 one..

    Well! I tested the speaker....and STILL the same problem, even on the new machine. So I asked the genius if they didn't have another one, possibly week 26 or above. Unfortunately they didn't, so they offered me to order a brandnew one. I thought that was a nice offer.

    So, now I am waiting to hear back from them. In the meantime I can hold on to my (second brandnew) MBP.

    Does anyone know what the week build the current Online Store shipments are and whether they have right speaker, whine or heat problems?

    Story continues....
  • gujamin Level 4 Level 4 (1,025 points)
    how do you tell which week MBP you have?
  • marcbyron Level 1 Level 1 (25 points)
    Take a look at the serial number, mine says W8623..... "23" stands for week 23.
  • JeffWhitlock Level 1 Level 1 (0 points)
    I just received my Week 24 MBP and I have the distortion issue as well. Other than that this is the best machine I've ever used, but of course it is very disheartening when such an obvious problem is not being dealt with swiftly and effectively. I think I will wait for an acknowledgment of the problem on a larger scale (much like I did with the white spots on the PBG4) before trying to convince a genius in the Apple Store of the problem.
  • marcbyron Level 1 Level 1 (25 points)
    The genuises at the store will definitaly agree with you and will "promise" to fix it. But apparently they can't as this is not a logicboard issue, it's a design flaw. This can only be fixed with "unconventional" methods.

    Just a side note: My replacement week 23 that I got yesterday has all three problems: Heat, Whine and Speaker problem! Can't wait for the replacement of the replacement
  • mattpeckham Level 1 Level 1 (0 points)
    Since no one else is doing this, thought I would!

    I have a Macbook Pro week 23 (just picked it up a few days ago), and I'm not have the distortion in my right speaker at all. I tested by cranking volume to maximum, going out to Youtube, and randomly playing videos with people speaking and in some cases shouting. I have NO distortion from either speaker, and that's with the balance slider panned all the way to the right.

    Am I lucky? An accident waiting to happen? Or are the majority AOK and we're just seeing the problem users reporting here?

    Cheers,

    Matt
  • marcbyron Level 1 Level 1 (25 points)
    Matt,

    I wouldn't call you lucky, I guess we, who are having the problem, are just unlucky. I have had two week 23 MBPs with the exact issue. I would just say: Enjoy your MBP!

    Marc
  • Pat Horton Level 1 Level 1 (5 points)
    Just received mine back again today (2nd repair attempt). The right speaker is still distorted. As a bonus, I have more visible scratches now where the tech opened the unit for repair. Apple tech support still says they know of this problem with the right speaker in MBP's... I offered to send them countless links to sites and chats reporting this problem... they declined of course.

    I guess I'll wait for now, then try again later to see if they can fix this.

    MBP 2.16    
  • Pat Horton Level 1 Level 1 (5 points)
    sorry, I left out the word "nothing".

    Just received mine back again today (2nd repair attempt). The right speaker is still distorted. As a bonus, I have more visible scratches now where the tech opened the unit for repair. Apple tech support still says they know NOTHING of this problem with the right speaker in MBP's... I offered to send them countless links to sites and chats reporting this problem... they declined of course.

    I guess I'll wait for now, then try again later to see if they can fix this.

       
  • killer101 Level 1 Level 1 (0 points)
    Just wanted to drop an update. I took my after calling Tech Support they had me take it into the nearist Apple Store to verify the issue. So I took it to the Mall of America Apple store.

    The tech there did verify the speaker issue. He took it into the back room and about 1/2 an hour later he returned and it now works fine. He just replace the speakers with a replacement kit he had.

    No problems with the speakers now for 2 weeks.
  • rom.ph Level 2 Level 2 (250 points)
    Either your ears are too sensitive and mine aren't but I do not notice the distortion on my mbp. Yes, it might be weird but can someone please record the audio coming out of the left speaker and the right speaker? Maybe I can use this to come with mine.
  • Stukdog Level 1 Level 1 (35 points)
    If you don't hear it naturally, there probably is no reason to go looking for it.

    If you had it, you'd know. It's very obvious.
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