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All replies
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Helpful answers
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May 14, 2012 5:50 AM in response to HJC84by Rtdmillar,I've same problem. No one at Apple will help!
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Aug 21, 2012 8:34 AM in response to Rtdmillarby sprotski,Me too. Dirty Microsoft style tactics but that is the way the world goes I guess. I thought apple was better than that,
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Aug 21, 2012 8:42 AM in response to HJC84by Michael Black,And yet, a simple google search turns up several Apple KB articles explaining how to do it (eg . http://support.apple.com/kb/HT4874)
Go into your iCloud settings on any of your iCloud enabled devices, choose manage storage and downgrade to the free option - this effectively cancels your storage subscription.
If for any reason you run into problems, some troubleshooting steps are here: http://support.apple.com/kb/TS4009
If you need further iCloud support, use the expresslane web site: https://expresslane.apple.com/Issues.action
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Aug 21, 2012 8:58 AM in response to Michael Blackby sprotski,And yet, I read those articles before posting. The DONE button is the final action required and you can't click it.
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Aug 21, 2012 10:02 AM in response to sprotskiby Michael Black,Then contact support through express lane and start a support ticket on the issue.
your initial post did not indicate you had actually done or tried to do anything (and had it not work), just that you could not find out how to do it.
And you will note my reply was actually to the OP.
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Aug 21, 2012 10:19 AM in response to HJC84by kkremp2009,will I get my money back if I downgrade?? that's the only issue I have right now... I am completely upset that Apple hasn't help me with this. I have been searching online for hours and cannot find an answer
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Aug 21, 2012 10:24 AM in response to kkremp2009by Michael Black,As explained in the articles I posted, yes, downgrading will get you a pro-rated refund (you obviously pay for the period of time you did have the extra storage space enabled). And if you are having problems, then the formal technical support for iCloud is through the expresslane web service.
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Aug 21, 2012 10:34 AM in response to Michael Blackby kkremp2009,where is this expresslane web service??
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