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cannot connect to itunes store

After updating security info while trying to download an app... it says it cannot connect to itunes store.

Posted on Apr 17, 2012 2:36 PM

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12 replies

Apr 21, 2012 12:22 AM in response to owensmojo

Seems to be a lot of folk with the problem tonight. I've not had luck with my iphone, ipad, or computer. I can't update applications, can't download purchased music. I've changed credit cards, logged in and out of the store, rebooted soft, rebooted hard, checked the DNS server of the router, and tried using 3G alone. Nothing lets the applications download. The waiting bar just sits there for minutes until the machine times off. Shutting down and starting up causes it to say "Error, can't purchase YYYYY at this time." On my computer, I get a dropped interenet connection error.

Apr 22, 2012 6:01 AM in response to owensmojo

I'm having the same problem, i.e., it won't allow me to update the security info by answering the three questions. I keep getting the error on my iPad, Mac and PC that it can't connect to the iTunes Store and try to try again later. I've been on the phone with Apple, but they have no fix and think it's a problem with my account, which it obviously isn't. It's been escalated and I sent my contact a few threads showing it's a system error, but he's out until Tuesday so I don't expect a quick fix. If anyone has a solution, please post (the above one didn't work for me).

Apr 30, 2012 3:50 PM in response to owensmojo

I've been struggling with the exact same situation. (And I have the same issue whether I try to buy an app on my Mac or my iPad.) However! I just tried something that fixed the problem. After answering the three security Q&A's, I left the recovery email form blank. For whatever reason, this did the trick: it accepted the three security Q&A's and allowed me to download the app.

May 2, 2012 8:19 AM in response to ddbabq

ddbabq wrote:


I've been struggling with the exact same situation. (And I have the same issue whether I try to buy an app on my Mac or my iPad.) However! I just tried something that fixed the problem. After answering the three security Q&A's, I left the recovery email form blank. For whatever reason, this did the trick: it accepted the three security Q&A's and allowed me to download the app.

Wow - I've been struggling with this for weeks and just tried your suggestion and it worked! Thanks!

cannot connect to itunes store

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