2 Replies Latest reply: Apr 17, 2012 9:45 PM by jaffray
jaffray Level 1 Level 1

I purchased a QT Pro Reg. Code Key. When I install it in the QT Preferences Panel, I get an: "Invalid Registration" note at the bottom, next to the "Buy QuickTime Pro" button to the right. Both on a desk top and a laptop. Win 7, QT version 7.7.1. No joy! I've been on the phone with Apple for a little more than an hour, so far. They have my money. anyone have any Ideas? Just kiss the thirty bucks goodbye?


QuickTime/QuickTime Pro, Windows 7, Order#W281369678;Product#D3381Z/A
Reply by QuickTimeKirk on Apr 17, 2012 7:05 PM Helpful

Make certain you're entering the name field exactly as found in the email confirmation. Even a missing Mr. will cause it to fail.

Reply by jaffray on Apr 17, 2012 9:45 PM Helpful

You,Sir, are "The Man"! I followed the instructions and - viola - Joy in Mudville. Thank you, keep up the great work. Even the "Apple" people don't seem to know this. I was on the phone with them, passed from one to another, for over an hour. While waiting I stumbled on your advise and I was made free! If they ask you, charge them a mint for the information. You Sir have gone where no Apple has gone before.

All replies

  • QuickTimeKirk Level 9 Level 9

    Make certain you're entering the name field exactly as found in the email confirmation. Even a missing Mr. will cause it to fail.

  • jaffray Level 1 Level 1

    You,Sir, are "The Man"! I followed the instructions and - viola - Joy in Mudville. Thank you, keep up the great work. Even the "Apple" people don't seem to know this. I was on the phone with them, passed from one to another, for over an hour. While waiting I stumbled on your advise and I was made free! If they ask you, charge them a mint for the information. You Sir have gone where no Apple has gone before.