I purchased a QT Pro Reg. Code Key. When I install it in the QT Preferences Panel, I get an: "Invalid Registration" note at the bottom, next to the "Buy QuickTime Pro" button to the right. Both on a desk top and a laptop. Win 7, QT version 7.7.1. No joy!

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I purchased a QT Pro Reg. Code Key. When I install it in the QT Preferences Panel, I get an: "Invalid Registration" note at the bottom, next to the "Buy QuickTime Pro" button to the right. Both on a desk top and a laptop. Win 7, QT version 7.7.1. No joy!

I purchased a QT Pro Reg. Code Key. When I install it in the QT Preferences Panel, I get an: "Invalid Registration" note at the bottom, next to the "Buy QuickTime Pro" button to the right. Both on a desk top and a laptop. Win 7, QT version 7.7.1. No joy! I've been on the phone with Apple for a little more than an hour, so far. They have my money. anyone have any Ideas? Just kiss the thirty bucks goodbye?

QuickTime/QuickTime Pro-OTHER, Windows 7, Order#W281369678;Product#D3381Z/A

Posted on Apr 17, 2012 4:51 PM

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Answer 1

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QuickTimeKirk

Level 10

125,935 points

Apr 17, 2012 7:05 PM in response to jaffray

Make certain you're entering the name field exactly as found in the email confirmation. Even a missing Mr. will cause it to fail.

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Answer 2

jaffray Author

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Apr 17, 2012 9:45 PM in response to QuickTimeKirk

You,Sir, are "The Man"! I followed the instructions and - viola - Joy in Mudville. Thank you, keep up the great work. Even the "Apple" people don't seem to know this. I was on the phone with them, passed from one to another, for over an hour. While waiting I stumbled on your advise and I was made free! If they ask you, charge them a mint for the information. You Sir have gone where no Apple has gone before.

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