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Why are My iTunes Downloads so Slow?

165638 Views 212 Replies Latest reply: Apr 13, 2014 9:55 PM by TallBearNC RSS
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Griff1324 Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 17, 2012 5:18 PM

I have a 30 Mbps internet connection.  When I run a speed test against my connection I almost always hit 30 Mbps.  However, when I download podcasts and other files from iTunes my download speeds max out at just over 7 Mbps.  I ran the diagnostics in iTunes and everything checked out fine.  Any ideas on why I getting such a slow download speed?

Windows 7
  • StumpyBloke Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 18, 2012 12:09 PM (in response to Griff1324)

    Same issue here - I am struggling to download anything at more than 500-700kB/s (I'm on a 100MB connection) - and I dont think thats anywhere near your 7 Mbps! :O(

     

    Its been rubbish for ages yet Apple say there is no problem.  Just wish others would confirm how fast they can download anything from the store!

  • Bocaj Ydobaep Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 18, 2012 1:19 PM (in response to StumpyBloke)

    I can't help, but by way of confirmation, I typically get a 12 hour forecast for downloading a SD movie on a PC.

    This is not your system.

     

    I have to stay up tending the computer- it may speed up overnite.  Sometimes it loses even that which it had and starts over.

    It's not my system. Netflix streams away with never a buffering  moment, reliably, any time of day.

     

    I wish, when the issue is clearly Itunes/apple only issue , they would stop dishing out the usual suspects which a savvy user will haved tried a million times already. It's a terrible time waster.

    I'd fell much better if they said " We have server and distributor issues, we're sorry and we are fixing it."

  • zortania Level 2 Level 2 (170 points)
    Currently Being Moderated
    Apr 18, 2012 1:43 PM (in response to Griff1324)

    From what I understand, this entirely has to do with a few factors:

     

    1) The time you are trying to download items. Peak times mean more people, which means the servers have a bunch of people accessing them.

     

    2) Your location. You could either be close to an accessible server for data, or you could be far away. The further away to the server you are having to download from, or the bounces it takes to get you to it, the slower the download is going to be.

     

    3) It really still could be something with your network or anti-virus/etc on your computer. Try, perhaps if you have a firewall or router, to ensure that it is not blocking or slowing down iTunes in any way.

     

    This article may be useful:

     

    http://support.apple.com/kb/HT3204

     

    Some others that may help:

     

    http://support.apple.com/kb/TS1379

    http://support.apple.com/kb/TS1490

  • StumpyBloke Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 19, 2012 10:36 AM (in response to Griff1324)

    When you say you were able to max out your connection what were you actually downloading from the store?  My match stuff is (right as we speak) coming down at 240ish kB/s!!

  • ang888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 22, 2012 4:57 PM (in response to Griff1324)

    This has gone on since 2008. Apple does nothing but states this is the problem of wireless or browser or hardware yet I have no problem with Netfliks or Msnbc or utube....

    Switched to Mac because Microsoft did not address their software glitches only to find Apple does the same. If they would at least address the fact that they have a probllem/

  • StumpyBloke Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2012 7:51 AM (in response to ang888)

    yeah, if only eh?...but I think we all know they won'!

  • Meerkat Computer Services Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2012 3:36 AM (in response to Griff1324)

    Same experience here with anything being downloaded from Apple! For at least the last 5-6 months we have gone from very fast down loads from Apple Software Update Servers which were humming at around a Megabyte to 1.5 MB a second for the better part of the last DECADE! Which was fantastic and essential for upgrading dozens of computers on the many networks we manage. Now every single network for the last 5-6 months is only getting fractions of theses throughputs. Down to 30-80 KBs (Per Machine) which is a nightmare. It makes no difference geographically in Sydney  or which Service provider. We have called the service providers and they have tested the pipe to Apples servers and they get the same results. We were comfortably getting 1GB downloads with in 20-40 minutes per machine with up to 5 or six machines on an ADSL 2+ connection at a time... easily, now its taking 3-4 hours to get a gigabyte per machine with only 2 or 3 computers at a time.

     

    Its a nightmare and yes we use an in-house OSX Servers SUS and down load the big updates and distribute them internally but there are now so many different updates required for different machines its difficult to do this and we just upgraded 2 computers to Lion and they wanted to down load over 2.5GB in updates each with out the system software updates which we had previously downloaded. SUS on each computer was indicating just under 24 hours to down load 2.5 GB from Apple. We were able to down load this with in an hour previously.

     

    Its become a nightmare harking back to the performance we were getting from the internet in the Nineties. It is suspected that since Apple removed their mirrors from around the world we all have to go to the States to get our Software, iOs and iTunes updates and Apples growth is impacting on their ability so serve up the bandwidth with everybody downloading ridiculously large 3.5 GB Lion installers.

     

    Interestingly Microsoft servers are dishing up the same poor bandwidth performance as Apple yet Google is the same its always been at around 800-1MB a second and many other big companies blow the Apple servers out of the water on the same networks.

     

    Something has to be done about this as our clients are beginning to complain seriously about it as its costing significantly more to run an Apple Network.

     

    And no one from Apple wants to talk about it. And this post will most likely self destruct once Apple reads it!

  • Michele Gardner Level 2 Level 2 (390 points)
    Currently Being Moderated
    Jun 22, 2012 11:45 AM (in response to Griff1324)

    I'm going to post this in several threads.  I hate doing that so I apologize but I hope more people can see this as it very well may be the issue for many.

     

    Six months ago I had a very similar issue to the one I just started having in the past couple days.  My speed tests were great and I have a 10Mbit DSL connection.  Downloads from what appeared to be anywhere were great except from Apple. Apple said there was no problem.  My ISP said there was no problem.  I was very persistant with my ISP though and after a month of my ISP insisting there wasn't a problem or that the problem was me or Apple, they finally found a problem on what they called their DS3 going back to the Main Switch on my Line Group.

     

    So back to the past couple of days.  Same problem.  Today I contacted the person I was in talking with six months ago at my ISP to see if it's on their end.  They just got back to me that it was indeed their DS3 again.  My download speed from Apple is back to normal.  Very odd that I was only seeing an issue with Apple's servers though.

  • Meerkat Computer Services Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 22, 2012 1:03 PM (in response to Michele Gardner)

    Well now that is VERY interesting and requires further investigation with the service providers that have insisted there is no problem with their connections. Time to out the service providers and shame them in to action if they are not prepared to investigate. Michael which service provider was this issue discovered at? If you would. If its the same service providers then we may have a pre-existing case to persue and an in/persistent to resolve it.

  • PaulJacobCruz Level 2 Level 2 (150 points)

    It's possible that they try to limit connections since overloading servers is not very healthy.

  • Michele Gardner Level 2 Level 2 (390 points)

    I guess it's okay to say it was CenturyLink.  Once the top brass in my area got involved, the very very helpful and nice.  Something like this is very hard to see on their end and on the consumer end.  In fact they said more people than just me were effected but I was the only person to log any complaint out of the addresses assigned to that card.  They had to do specific tests to that card in order for it to even show errors.  They were very surprised that it failed again so soon and had I not brought it to their attention, they wouldn't even have known there was an issue.

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