Previous 1 2 3 4 5 Next 228 Replies Latest reply: Feb 18, 2015 11:23 AM by trparky Go to original post
  • StumpyBloke Level 1 Level 1 (0 points)

    The problem is there is nothing we can do about Apple'a appauling service/speed.  There are a number of facts at work here...

     

    1) Not enough people will leave the service to make Apple sit up and take notice when it affects their bottom line

    2) Apple genuinely don't care less that they offer the most expensive yet slowest online service on the planet - they have our money and a (relatively) captive audience

    3) Apple is one of the most arroogant, ignorant and complacent companies that exist - only exacerbated by them being on top of the pile now!

     

    For the record I love Apple products but I cannot abide the company nor the level of service they force down our throats!

  • Endurion Level 1 Level 1 (0 points)

    I posted to this question a while back because I was having issues with the speed.

     

    In the interest of full disclosure, the iTunes download service on my Mac is ususally very fast.

     

    Also, videos purchased by me over my Apple TV have no lag whatsoever in loading and being ready to watch in full HD. Ever.

     

    I have 100 mbps Internet, so this is exactly what I expect. Yes, there have been times when I've been downloading a movie on iTunes on my Mac and it has been incredibly slow. I'm still not sure what causes this. However, consider this screenshot that I just took 5 minutes ago:

     

    Screen Shot 2012-09-19 at 9.35.24 AM.png

     

    My file was ready to watch within 10 seconds. Full 1080 download scheduled to be complete in 7 minutes.

     

    That is not to say that this is the rule, this may well be the exception, but this is to say that incredibly fast downloads over iTunes is possible and does happen (frequently, for me).

  • bailey#70 Level 1 Level 1 (0 points)

    I'd like to add to this... until recenly my iTunes (on a hard-wired Macbook) was very fast, suddenly an HD movie on iTunes takes up to 24 hours to download whereas I can get the same one direct to my iPad or Apple TV over the same connection (on the same broadband service while the iTunes download is still active) takes less than 1 hour.

     

    Has somebody broken iTunes?

  • finaleMile Level 1 Level 1 (0 points)

    If you're using Google DNS, Open DNS, or similar free DNS services, this may be what is affecting you. Try puting in a static DNS setting such as the following:

     

    12.127.16.67

    209.244.0.3 - 209.244.0.4

    4.2.2.1 - 4.2.2.6

     

    For Mac users (Lion):
    System Preferences > Network

    Now make sure your appropriate connection you are utilizing whether it be your WiFi, Ethernet or otherwise is highlighted and currently active, then click "Advanced..."

     

    Click the DNS tab, and then click the "+" icon under DNS servers to add in one or more of the above static DNS IPv4 settings.

     

    Click "OK" and make sure to hit "Apply".

     

    Windows users:

    Follow these instructions to add in static DNS IP settings:

    http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings

     

    My apologies, I don't have a Windows machine in front of my to walk you through the steps quickly.

     

    Hope this helps everyone, it worked for me! Went from 80 KB/s to 5 MB/s

     

    Please like this post if it fixed your issues!

  • twhiting9275 Level 1 Level 1 (0 points)

    DNS has NOTHING to do with 'slow service'. That will affect lookups ONLY, not actual speed. Learn what you're talking about before you actually post.

     

    I've been managing my own networks for YEARS. There's just a couple incidents that cause some lag issues, iTunes/Apple and YouTube. Everything else pings, downloads, uploads off the charts. The iTunes/Apple problem has only just come up.

     

    The reality is that Apple doesn't have the bandwidth to cover their needs, nothing more. They need to upgrade bandwidth. This isn't a user issue, it's an Apple/network issue. When I CAN download up to 50m/s, and that cap isn't even coming close to being reached, yet EVERYTHING else pulls just fine, the problem isn't with my own network, but with the affected network I'm trying to get to/from.

  • finaleMile Level 1 Level 1 (0 points)

    You make a valid point that Apple does not have enough bandwidth to cover their needs... but you need to look at the architecture of Google's DNS to understand how it is affecting the downloads off of iTunes. Google utilizes Anycast DNS. Do some research on this. And if you still think that I'm wrong then read this article:

     

    http://reviews.cnet.com/8301-13727_7-20026241-263.html

     

    Or how about this one:

    http://apcmag.com/why-using-google-dns-opendns-is-a-bad-idea.htm

     

    Or this one:

    http://joemaller.com/2577/itunes-slowdowns-with-google-dns/

     

    Or even this one:

    http://appleinsider.com/articles/10/12/20/apple_tv_itunes_downloads_slowed_by_go ogle_dns.html

     

    The evidence fully supports my post and is backed by industry experts.

  • twhiting9275 Level 1 Level 1 (0 points)

    Again, you fail to understand the concept of DNS.  DNS is used ONLY to look up servers, nothing more. In the case of RR or anycast type services (like akami). DNS servers will simply try to locate the closest based on YOUR IP address. That has absolutely NOTHING to do with Google's DNS or OpenDNS. The fact of the matter is that this is a problem on APPLE'S network, nothing more.

     

    Get some education before you speak, stop making uninformed posts based off of supposed 'experts'. None of those blogs you linked to are even close to 'expert' blogs

  • Endurion Level 1 Level 1 (0 points)

    Well, I've just put this to the test, and finaleMile is right.

     

    No, it does not make sense that DNS should alter your speed, because it should be routing to the same IP address regardless. But, apparently this is not the case with iTunes.

     

    Here is a screen of my download speed with my ISP's (midco.net) default DNS server:

     

    Screen Shot 2012-10-22 at 1.12.18 PM.png

     

    Here is me changing my DNS servers to Google's:Screen Shot 2012-10-22 at 1.13.14 PM.png

    And here are my download speeds after making the switch:

     

    Screen Shot 2012-10-22 at 1.16.57 PM.png

     

    Convinced? Or do I need to get some education also?

  • twhiting9275 Level 1 Level 1 (0 points)

    yeah, nice try.

     

    As someone who has over 10 years in dealing with DNS, networking, internet servers, I know what I'm talking about. The reality is that DNS does not slow anything down, and, in the case of anycast/RR dns, the closest server is found based on YOUR IP .

     

    The reality is that the server you're being routed to is running low on bandwidth, nothing more. You're routed to that server based on YOUR IP ADDRESS, nothing more.DNS simply tells something where to go, it doesn't actually do anything more.

     

    Based on your assumption that "this person is right" because you found something working AFTER removing Google/OpenDNS, anyone (such as myself) who has tried this ridiculous theory, and found it NOT working is proof that they are NOT right...

     

    The reality is that this has NOTHING to do with DNS, and EVERYTHING to do with Apple's pathetic infrastructure. Even WITHOUT Google/OpenDNS, I'm STILL barely pulling a meg a second. Improvement? NOT EVEN. Don't try to blame Google/OpenDNS for a pathetically poor infrastructure, that's just uneducated, misinformed and ignorant

  • Endurion Level 1 Level 1 (0 points)

    yeah, nice try.    

     

    So, what? I'm lying now? Or what do you mean by "nice try"? You seem to be implying I am trying to pull one over on you, or something.

     

    I did an experiment and reported the results.

     

    In fact, I can repeat them. I'll post a video of the entire process if that would convince you of this fact...

     

    If I use my ISP's DNS servers, I get downloads at 116 Mb/s.

     

    Screen Shot 2012-10-22 at 1.38.23 PM.png

     

    If I use Google DNS, my downloads change to 6 Mb/s.

     

    Screen Shot 2012-10-22 at 1.41.17 PM.png

     

    Fact.

     

    Doesn't this fact make you the least bit curious?

     

    10 years experience doesn't mean that there might still be things you are not aware of. This is, clearly, one of them.

  • StumpyBloke Level 1 Level 1 (0 points)

    There is absolutely no doubt whatsoever that it really is down to Apple's ****-poor infrastructure! They are a joke of a company...pay top whack for average kit and get the slowest and most unreliable service behind it.

     

    But...twhiting9275...you really get off on being so rude to people?

  • Endurion Level 1 Level 1 (0 points)

    Poor infrastructure it may be. I'm not speaking to that.

     

    What I am speaking to is the fact that, for whatever reason, DNS settings do affect iTunes download speeds.

     

    Why? I do not know. All I know is that it does.

     

    Since our diplomatic and gracious friend twhiting9275 was essentially implying that I was lying or somehow attempting to deceive everyone here, I thought it might be best to provide a quick video recording of this effect.

     

    http://www.youtube.com/watch?v=rhahyNvnlWY&feature=youtube_gdata_player

  • twhiting9275 Level 1 Level 1 (0 points)

    "DNS settings do affect iTunes download speeds."

    This is misinformation.

     

    "Why? I do not know. All I know is that it does."

    So, we're supposed to just believe you that "it does". No, it does not.


    I understand you want to go on and on and on and on claiming they do, but DNS settings DO NOT affect downloads at all. What affects downloads are improper network settings, improper infrastructure, etc.

     

    Just because something (temporarily) works faster after you adjust DNS doesn't mean that the problem is resolved by doing so. When you're addressing something like this, you have to take into account the fact that your network is typically restarted after updating DNS settings (in your router), you lose whatever connection you had, others stop their own downloads, others start them, etc... To claim (incorrectly) that DNS settings fix this problem is just insane and shows nothing but misinformation.

  • Endurion Level 1 Level 1 (0 points)

    Did you even watch the video? I know my network and I know my infrastructure.

     

    I have an SNMP interface monitor installed directly to the machine upon which I was testing. There was no other significant network traffic, period. Look at the readout from the interface monitor in the video.

     

    You're telling me that my speeds went from 15mb to 115mb becuase of a network restart....


    Would you like me to repeat the experiment in reverse? I have. Video linked, below.

     

    I'll show you over and over again how setting my DNS to Google or OpenDNS results in lower speeds, while setting it to default to my ISP's DNS results in higher speeds every time. In any order you want.

     

    All that I have simply demonstrated  here is that I am capable of downloading iTunes media at over 100mb/sec ONLY when using my ISP's default DNS servers, and NEVER when using Google or OpenDNS.

     

    And since this is the information that the people in this forum post are seeking, I think it is only reasonable of me, rather than inane, as you claim, to post this data.

     

    http://www.youtube.com/watch?v=YVrzIYTYxiY&feature=youtube_gdata_player

     

    For you to claim (incorrectly) that my DNS settings are having no effect on download speeds, after watching this whole video, shows that you, sir, are the inane one, who is misinformed.

  • manjello Level 1 Level 1 (0 points)

    All this egotistical projecting reminds me of why boycotts, revolutions, etc., of any kind almost always fail, because little people have short attention spans, little resolve, and cannot let go of their egos for long enough to aim at any targets, but each other.

     

    1) Do either of you work for Apple's iTunes engineering department and have the authority to dismiss customer complaints?

    2) Is, "use a different DNS provider" an adequate solution to a technical problem with a consumer product?

     

    If you answered, "no" to either of those questions, perhaps you should keep your sights on Apple, instead of each other.

Previous 1 2 3 4 5 Next