My 7th generation 160 g iPod classic keeps freezing, I've only had it for 3 months?

Question

Level 1

0 points

My 7th generation 160 g iPod classic keeps freezing, I've only had it for 3 months?

This iPod was ordered brand new 3 months ago, however it keeps freezing and locking up when I try to scroll through menus or switch songs. I would really like this problem to be fixed. How do I go about this?

iPod classic

Posted on Apr 17, 2012 5:57 PM

Reply

Answer 1

Apr 17, 2012 6:46 PM in response to GracieeLo

Try the Hard Reset

After charging till full charge, at least 2 hours (preferably 4 hours)
Toggle the Hold switch, make sure you dont see the red mark when you do the next step
Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
Then release the buttons
Select your preferred language.

Here is the Apple support Article on the 5Rs

http://www.apple.com/support/ipod/five_rs/classic/

Do the iPod Disk Diagnostic as posted by tt2,

https://discussions.apple.com/thread/3784647?answerId=17776595022#17776595022

If you have high numbers on the first 5 items, better bring back to Apple Store for a replacement.

Good Luck!

Reply