Recently bought appletv in Switzerland and found no Movies available in English! Even in the "Movies in English" section, they are all in French!! HOw can this be resolved?

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Level 1

12 points

Recently bought appletv in Switzerland and found no Movies available in English! Even in the "Movies in English" section, they are all in French!! HOw can this be resolved?

Think there are two problems:

1. iTunes Store in Switzerland appears in general to not show english speaking Movies - I have seen even Swiss people screaming in forums about this!! @ AppleTVSupport - you need to resolve this quickly or risk losing your strong Swiss customer base for AppleTV

2. There is a bug with AppleTV, as in teh specific "English Speakiong movies" section, they are all in French

AppleTV 2

Posted on Apr 18, 2012 1:39 AM

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Answer 1

Redhorse13 Author

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May 18, 2012 11:42 AM in response to Movie hunter

Unfortunately, i think the only way to get round it is to create an iTunes account in the US or UK (US is the cheaper option).....really sad that Apple can't get this very simple thing working.

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Answer 2

Rudegar

Level 10

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Apr 18, 2012 9:00 AM in response to Redhorse13

have you tried to change the language and location in settings on the appletv?

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Answer 3

May 18, 2012 11:33 AM in response to Rudegar

Yes- no joy

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Answer 4

vazandrew

Level 8

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May 18, 2012 11:41 AM in response to Redhorse13

If you view in iTunes does it show that english langauge is available? (left hand side)

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Answer 5

vazandrew

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May 18, 2012 11:49 AM in response to Redhorse13

Bear in mind you would need a valid US credit card and address to do so. Have you checked iTunes to verify that it's something inherent to the ATV?

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Answer 6

Redhorse13 Author

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May 18, 2012 12:01 PM in response to vazandrew

its exactly the same in the iTunes store....."MOvies in English" or "Movies in original Language" are actually all in French!!! Somoene has commented against one of the movies to say...."I really hope some genius at iTunes or Applecan fix this problem with language......"

Very frustrating.

On the point about an iTunes account in the US, I have friends here in Switzerland who do not have cc registered in the US, but have managed to get US iTunes accounts.....I'll ask them how they did it.

Thanks for the response though!

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Answer 7

vazandrew

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May 18, 2012 12:21 PM in response to Redhorse13

If they are stating french in the iTunes store then it isn't an Apple issue. To purchase from another store you do need a CC registered to that location.

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Answer 8

Redhorse13 Author

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May 18, 2012 12:30 PM in response to vazandrew

I understood iTunes to be an Apple service?! It was certainly introduced by them. If the movies in their original language section shows only movies in french (even if the original language is english)....then surely this is an Apple / iTunes issue.

I know at least 6 people here in Switzerland who do not have US credit cards but have openned US iTunes accounts. I will ask them how.

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Answer 9

vazandrew

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May 18, 2012 12:51 PM in response to Redhorse13

Yes, but if the movies offered in the store are french that is due to licensing and the issue is with the movie studios.

There is a difference between simply opening an account and purchasing content through another store, the latter requires a CC for that location. If you are looking into unofficial methods surely it can't be discussed here

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Answer 10

Redhorse13 Author

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May 18, 2012 1:48 PM in response to vazandrew

With all due respect, dont think you're understanding what I'm seeing in the iTunes store....its probably my bad description....a movie which is originally made an licensed in english....its in the section "MOvies in English"...but when you select it....the movie actually plays witha french voice over. this is not corrcet.

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Answer 11

vazandrew

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May 18, 2012 6:07 PM in response to Redhorse13

That's why I asked about iTunes and what it says in the left hand column. You answered that it's only offered in French. If that's the case it's not Apple. If its stating under audio in the left hand

Column that it's supposed to be English (not just a general heading saying original language) then that's a different issue

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Answer 12

Ch-Bobby

Level 1

4 points

May 26, 2012 2:30 AM in response to Redhorse13

I have been looking to buy or rent a film from the "movies in english" section... But when I click on the preview it is invariably in French... And not what I want... So I have resisted buying till now...

Surely this is false advertising...

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Answer 13

vazandrew

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May 26, 2012 8:39 AM in response to Ch-Bobby

Still have not received a straight answer in regards to what it says in iTunes in the audio description. Yes, the heading should be changed (if it says movies in english) and you can provide feedback. However, if it doesn't state that english is offered in the descrption there is nothing they can do at this point.

http://www.apple.com/feedback/

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Answer 14

Redhorse13 Author

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May 26, 2012 7:29 PM in response to Ch-Bobby

Completely agree!

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Answer 15

Redhorse13 Author

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May 26, 2012 7:32 PM in response to vazandrew

Okay, definitive answer: Movie - Real Steal, in iTunes store, on the left hand side "Dolby 5.1 (English), Stereo (French).....what you actualyl get is french!

This is what we have been complaining about and what other Swiss users have commented on iTunes about. False advertising indeed....not only messed up the headings in Apple tv.

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