Previous 1 2 Next 20 Replies Latest reply: Aug 26, 2012 11:58 AM by al jarrah
Redhorse13 Level 1 (0 points)

Recently bought appletv in Switzerland and found no Movies available in English!  Even in the "Movies in English" section, they are all in French!!  HOw can this be resolved?

Think there are two problems:

 

1. iTunes Store in Switzerland appears in general to not show english speaking Movies - I have seen even Swiss people screaming in forums about this!!  @ AppleTVSupport - you need to resolve this quickly or risk losing your strong Swiss customer base for AppleTV

 

2. There is a bug with AppleTV, as in teh specific "English Speakiong movies" section, they are all in French


AppleTV 2
  • Rudegar Level 7 (25,480 points)

    have you tried to change the language and location in settings on the appletv?

  • Movie hunter Level 1 (0 points)

    Yes- no joy

  • vazandrew Level 6 (17,946 points)

    If you view in iTunes does it show that english langauge is available? (left hand side)

  • Redhorse13 Level 1 (0 points)

    Unfortunately, i think the only way to get round it is to create an iTunes account in the US or UK (US is the cheaper option).....really sad that Apple can't get this very simple thing working.

  • vazandrew Level 6 (17,946 points)

    Bear in mind you would need a valid US credit card and address to do so. Have you checked iTunes to verify that it's something inherent to the ATV?

  • Redhorse13 Level 1 (0 points)

    its exactly the same in the iTunes store....."MOvies in English" or "Movies in original Language" are actually all in French!!!  Somoene has commented against one of the movies to say...."I really hope some genius at iTunes or Applecan fix this problem with language......"

     

    Very frustrating.

     

    On the point about an iTunes account in the US, I have friends here in Switzerland who do not have cc registered in the US, but have managed to get US iTunes accounts.....I'll ask them how they did it.

     

    Thanks for the response though!

  • vazandrew Level 6 (17,946 points)

    If they are stating french in the iTunes store then it isn't an Apple issue. To purchase from another store you do need a CC registered to that location.

  • Redhorse13 Level 1 (0 points)

    I understood iTunes to be an Apple service?!  It was certainly introduced by them.  If the movies in their original language section shows only movies in french (even if the original language is english)....then surely this is an Apple / iTunes issue.

     

    I know at least 6 people here in Switzerland who do not have US credit cards but have openned US iTunes accounts.  I will ask them how.

  • vazandrew Level 6 (17,946 points)

    Yes, but if the movies offered in the store are french that is due to licensing and the issue is with the movie studios.

     

    There is a difference between simply opening an account and purchasing content through another store, the latter requires a CC for that location. If you are looking into unofficial methods surely it can't be discussed here

  • Redhorse13 Level 1 (0 points)

    With all due respect, dont think you're understanding what I'm seeing in the iTunes store....its probably my bad description....a movie which is originally made an licensed in english....its in the section "MOvies in English"...but when you select it....the movie actually plays witha french voice over.  this is not corrcet.

  • vazandrew Level 6 (17,946 points)

    That's why I asked about iTunes and what it says in the left hand column. You answered that it's only offered in French. If that's the case it's not Apple. If its stating under audio in the left hand

    Column that it's supposed to be English (not just a general heading saying original language) then that's a different issue

  • Ch-Bobby Level 1 (0 points)

    I have been looking to buy or rent a film from the "movies in english" section... But when I click on the preview it is invariably in French... And not what I want... So I have resisted buying till now...

     

     

    Surely this is false advertising...

  • vazandrew Level 6 (17,946 points)

    Still have not received a straight answer in regards to what it says in iTunes in the audio description. Yes, the heading should be changed (if it says movies in english) and you can provide feedback. However, if it doesn't state that english is offered in the descrption there is nothing they can do at this point.

     

    http://www.apple.com/feedback/

  • Redhorse13 Level 1 (0 points)

    Completely agree!

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