I got an email from Apple that my security questions were changed, which I did not do, so I figured my account has hacked. I changed my account ID and password, but can't change my security questions, because when you are in manage account the system askes for the questions! The other on line discussions were not helpful, so does anyone know what to do or whom to contact at Apple? Thanks!
Express lane did not call me, I received an e-mail confirming my phone appointment with a case # when I tried to check on my status.. it said case# and e-mail does not match..what's going on???
Wow!!! It just gets "stupider and stupider"!!! (yes everyone, I know that's not a word). Just for fun, you should read the post by some moron named Lance Whitney on CNET who CLEARLY doesn't understand the real problem here!!! He spouts some misinformed crap about apple users "griping" about the "new beefed-up security" as if the fact that we have to answer security questions at all is the reason everyone is ****** or that we just don't like the choices of security questions available to choose from. Apparently he hasn't been clued in on the fact that the real problem is that apple apparently chose questions AND ANSWERS for everyone and expects us to be able to answer them whether or not they are even possibly applicable to us!!!!! Oh yes, and to be able to answer them BEFORE we can access our account to update our security questions!!! BRILLIANT!!! Maybe this guy works for apple.... Sounds about right!
The only way I was able to have the questions reset was to contact iTunes through express lane e-mail... and yes I had to provide information about my last purchase and personal account info.. Now whether the security question work the next I need them is another question... because I was asked to set my question while downloading an app on my iPhone4 and when I went to change them in my account info on the server they were the wrong answers and I was locked out after to many tries, SO I did something wrong the first time around I would think or apple wanted me to think...
It also say you can make up you own questions, but I did not see the option in the list of question to do this... I feel like apple is hounding people like me with an old computer that I can't get icloud on to buy newer equipment.. but that's just me I guess
On the bright side this experience has convinced me not to drop my PC AND BUY AN APPLE TO INTERGRATE WITH my iPad.
I had the same issue of not having answers to security questions, and sent Apple a email. Within an hour i had a response with a link to change my security question and i also changed my password for good measure!! Good luck everyone!! 🙂
Davoz_09, thanks for sharing. Could you let us know which apple email you sent to?
I have the same problem. my step-dad got me a card so i can get music and it want let me download anything i'm bout to call the company and complan. because it not fair if they change are question with out tell us what it is. i'm very unhappy with the company right now... and top it off i cant download itunes to my computer.
By saying you can choose your own questions I figured they meant choose from a few multiple choice questions of theirs.
dude i got the same thing no lie what the **** im ****** i just bought a apple app card for 15 dollars and i redemed it and can't buy **** now
I guess there are a lot of people contributing in same way as you. But the problem keeps going on.
Small comfort but the Australian Government has just taken a couple of million off Apple for dubious practices. I said small comfort.
yes i am a victim too , and it appears I do not know my own date of birth !!!. has anyone had an answer on how to rectify this mess ?????
The EXACT same thing happened to me and I'm very frustrated!!
That's exactly my problem!! I don't have a yahoo email! Did you ever figure out how to fix this? It won't let me purchase anything without those security questions.
OK
How do you send them an email. been trolling their site but can only find phone support and that just rings me then hangs up!!!
Resetting Security Questions
