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Resetting Security Questions

I got an email from Apple that my security questions were changed, which I did not do, so I figured my account has hacked. I changed my account ID and password, but can't change my security questions, because when you are in manage account the system askes for the questions! The other on line discussions were not helpful, so does anyone know what to do or whom to contact at Apple? Thanks!

Posted on Apr 18, 2012 5:56 AM

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93 replies

Apr 18, 2012 10:03 AM in response to BradleyOkie

Same thing happend to me last night and I am in the same boat. I sent an email via express lane support (Itunes, account management) to remedy the issue. Perhaps Apple did something internally last night that caused this? It seems odd that somone would hack your account and not change the password and only change the security question. I'll be following this thread...

Apr 18, 2012 11:13 PM in response to BradleyOkie

SAME thing happened today around noon 4/18!!


I changed my password and got a similar email to confirm that my password changed so I know the other email was legit. I followed the link to change my security questions and in order to reset them the system will email an encrypted email address that I'm not familiar with! What the heck?! I was about call Apple but stumbled upon this forum via google and am shocked to see many others with the same issue.... On the same day.


I suspect 2 things...


1) we all got hacke. Or...


2) something in Apple's security policies have changed and automatically defaulted our security questions and passwords. What's strange though is the email address it has listed is one I'm not familiar with. It says cxxx@yahoo.com. I don't even have a yahoo address. If others are seeing the same email I think we should report this to apple ASAP!!!

Apr 20, 2012 7:37 AM in response to BradleyOkie

I came here for the same thing... only to mention that they were the worst security questions in the history of security questions...

User uploaded file


Seriously apple? 4 "favorites" (which I would never be able to give the same answer twice for) and an activity that not everybody participates in?

OBJECTIVE is the key word here. This is account security, not a Barbara Walters interivew, so no more of this "If you were a tree, what kind of tree would you be?"

Apr 20, 2012 8:57 AM in response to BradleyOkie

Got hacked too yesterday. Add me to the list of frustrated apple security questioners.


I hope someone has an answer soon.


I now have "Who was your favorit teacher?" I know that one. The second one, "Who was your least liked teacher?" I don't ever re-call even having to answer that one.


I also get another one coming up, "Who was your first teacher." I don't recall answering that one either and wouldn't know it anyway.

Apr 20, 2012 11:12 AM in response to BradleyOkie

Yup that's what I get. Can anyone confirm the reset procedure? Like I stated above the only way to reset the security question is to verify with the preformed email address. The problem is I dont recognize the email that is Prefielded. It is a yahoo account and I've never had a yahoo account. I'll restate again, either we all in this post got hacked or apple messed up security.

Resetting Security Questions

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