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New iTunes security questions

155204 Views 312 Replies Latest reply: Apr 18, 2014 8:31 PM by Soren Pearson RSS Branched to a new discussion.
  • Twohell Calculating status...
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    Apr 21, 2012 8:44 AM (in response to Aric Bolf)

    I think they hired some trained monkeys to work in thier security department. seriously the point of security is some thing that you know off the top of your head and only you know it, if you have to write it down then the security part of it just went out the window. because if its on paper some place you can lose it, then some one can find it. and how secure is that account now ? I'm with one of the earlyer posts, not answering these questions makes my ipad worthless to me and if I can't find questions that I can easly remember then my account isn't secure again making it worthless to me. I guess the only option I have left if apple does noting about it is sell my ipad and stop buying apple products

  • sloj Calculating status...
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    Apr 21, 2012 9:42 AM (in response to Aric Bolf)

    I just ran into the new questions this morning. Infuriating and ridiculous. I don't have answers to ANY of them...favorite teacher? first car? best friend? Are you kidding me, these sound like they were written by an 8-yr-old. I will buy music elsewhere and have enough apps anyway.

  • tf323 Calculating status...
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    Apr 21, 2012 2:31 PM (in response to Aric Bolf)

    IRRELEVANT questions, makes it too hard to use, especially for families using one itunes account. Make it too hard and we will go elsewhere. Apple need to REMOVE these STUPID questions.

  • quitsayingmetoo Level 1 Level 1 (5 points)
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    Apr 21, 2012 2:33 PM (in response to tf323)

    yes we get it...everyone knows it's stupid...but stop with the silly threats...you trained lemming are not going to leave apple!

  • Bobaloo Level 1 Level 1 (10 points)
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    Apr 21, 2012 2:52 PM (in response to quitsayingmetoo)

    Name calling and criticizing other users and their questions on the discussion board is not necessary nor welcomed.

    People come here in a total frustration looking for help and you cannot blame them for venting a bit. When one cannot purchase anything, (by no fualt of their own)(music, apps, movies, tv) from Apple, using an Apple product, it becomes excruciatingly frustrating and even though the discussions board is not a complaint forum it is natural for one to blame Apple for the problem that Apple has created.

    I don't understand why you are even reading this discussion if all you want to do is critizise and call others names. Did you have the "cannot connect to itunes" problem? If so, is it still not working for you? If it is now, what did you do that was different to make it work?

     

    btw.........me too!

  • matthew97 Level 2 Level 2 (315 points)
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    Apr 21, 2012 3:47 PM (in response to Aric Bolf)

    These questions are rediculous, and impossible for me to answer. I haven't had a job, a car, or my first kiss yet, making it impossible for me to answer three of the five questions. Now I can't download anything from iTunes.

  • Aruba313 Calculating status...
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    Apr 21, 2012 8:18 PM (in response to matthew97)

    We have 4 users in the family on the same iTunes account........so, we all have to know the answers to these stupid security questions in order to download apps whenever iTunes decides they need additional authentication?

  • GeoffX Calculating status...
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    Apr 21, 2012 11:19 PM (in response to Aric Bolf)

    BTW, Each answer needs to be at least 8 characters, with at least 1 number and one special character.

    so if you're from Vladiv0st0k?, drive a Lada?Niva1978, and kissed your favorite teacher MissHotlLips<0>, then you're in luck, but even better luck remembering the answers, especially after 6 months.

    My suggestion is to have a generic answer for all the questions which each family member will easily remember, ie XXX, or Pop. Which goes without saying that the initial reason to have these questions goes out the window, ie added security.

    when app store profits go down because of peoples inability to access their accounts, Apple might do something a bit more practical.

  • Jess1189 Calculating status...
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    Apr 22, 2012 12:25 AM (in response to Aric Bolf)

    This is in response to the original poster's first question:

     

    1. How can i still use iTunes store and NOT use these security questions?

     


    If you don't want to use the security questions (I too find it to be an invasion of privacy and I simply don't have answers for the questions they ask), there seems to be a way around it.  Ignore the request on your ipad/ipod, and simply use itunes on your computer. I've downloaded several apps/updates for my ipad via ITunes on my laptop, and it has yet to ask me to create security questions/answers. If you enable automatic downloads on your ipad/ipod for apps, the device will then download them automatically as soon as you've downloaded it on your computer, without the need for syncing. This isn't, of course, an ideal solution, but if you don't want to deal with these stupid security questions, it seems to work. 

  • smuffster Calculating status...
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    Apr 22, 2012 12:34 AM (in response to Jess1189)

    That does not seem to work for me. I get asked the security questions no matter what device or computer I try and purchase apps or music on.

  • Jess1189 Level 1 Level 1 (0 points)
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    Apr 22, 2012 12:44 AM (in response to smuffster)

    <sigh> that's disappointing to hear.  i was hoping it was only an ipad/ipod thing.  it's weird that i'm only getting asked to create them on my ipad.  guess i better go download stuff while i still can . . . .

  • johnsmith1949 Calculating status...
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    Apr 22, 2012 12:58 AM (in response to Aric Bolf)

    Let me start by saying I've been so impressed by Apple in the past few years. I own a few iDevices and am really impressed with the hardware and the software.

     

    I have no problem answering security questions. I've done it in many places.

     

    The problem is I have to choose the questions predefined by Apple.

     

    I can't believe how amateurish that is. This is the dumbest UX thing I've seen in ages. Whoever came up with this needs to be fired asap.

     

    Here's a hint apple: fix this screw up fast by allowing customers to define their own questions.

  • Oliver Driver Calculating status...
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    Apr 22, 2012 2:10 AM (in response to Aric Bolf)

    Rediculous system, I will look for alternatives. My current apple products will most likely be my last, loyal for 15 years, but you've ruined .mac, dumned down the OS, want to monitor and control all I do...not good....you've lost the sale of 18 mac's over the next year - I'll go elsewhere and change to more useable products....you're not unique so I'll move elsewhere.

  • StefanLR Calculating status...
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    Apr 22, 2012 3:08 AM (in response to Aric Bolf)

    My gripes aren't the need to provide them but the lack of choice and no notification.

     

    I tried to download an app that a random in a bar recommended.  After entering my password it asked for it again but did not come with the your password is incorrect screen. Thinking I may be too drunk to type I left it until today. Then I get asked to answer the questions and my first thought was scam!

     

    There should be notification within ITunes proper and not at the install stage.  This should include advice that question selection is not available through the phone. The questions I could answer/remember could easily be guessed by people who know/have known me.

     

    As for leaving over it? Get a grip or email the CEO highlighting your frustration, the failings and what you thinks works better. I have done before with I'll thought out processes and it get results.

     

    To post on Apple going downhill in 2 months...there were a fair mistakes under Jobs watch.

  • Abazdarhon Calculating status...
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    Apr 22, 2012 4:08 AM (in response to Aric Bolf)

    What for all this rumor. Just choose question, answer for it and enjoy your iTunes as usual ( dont listening all this idiots who write that you need use one letter or one number).

    You should say to apple thank you for make hacker life much more complicate. Maybe all this angry people around this topic, have now more difficult way of life as is not so simple anymore to login in some one account??

    Apple selling now more products, so more bugs like people, hackers and other stinky people start makes viruses and malware products. That's why more security is require.

    Use your brain sometimes not only apple product.

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