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I can't purchase in app

Purchase

Posted on Apr 18, 2012 12:40 PM

Reply
12 replies

Feb 16, 2015 9:44 AM in response to Ucung

For anyone having problems with a specific game, you need to contact the developer of the game. Apple has no way of issuing you the gems. All they are doing is accepting the payment on behalf of the developer. Contact the developer to let them know you purchased gems via in-app purchase and that you have paid for them (you may have to provide a receipt) and they will be the ones to rectify the issue.

I can't purchase in app

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