Tesltra said my iphone4 is unlocked but I still cant use it with an overseas sim

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Tesltra said my iphone4 is unlocked but I still cant use it with an overseas sim

telstra said my iphone4 is unlocked yet it doesnt accept my new sim. I'm in Indonesia and apple support here is not as good as in Australia. I've done everything telstra (and others) told me to do, but it is still says "no service".

I have sync it, check for updates etc, but the message for network update never came up.

Pls note that "telkomsel" has swapped my sim card twice and the sim card works with my sister's iphone.

Can someone help me please? I tried contacting Apple, but unfortunately making international call is not an option at the moment as I cant make a call...

Thanks in advance

iPhone 4, iOS 5.1

Posted on Apr 18, 2012 2:05 PM

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Answer 1

ED3K

Level 4

1,790 points

Apr 18, 2012 2:05 PM in response to nhunhas

This would be something you want to talk to your service provider with.

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Answer 2

nhunhas Author

Level 1

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Apr 18, 2012 2:15 PM in response to ED3K

Hi- yes I did to Telstra (in australia) and Telkomsel (in Indonesia)... They both said, talk to Apple................

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Answer 3

wegras

Level 6

15,305 points

Apr 18, 2012 2:25 PM in response to nhunhas

http://support.apple.com/kb/TS3198

Have a look something here might help

and I assume you have tried resetting and restoring ,basic troubleshooting .

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Answer 4

KiltedTim

Level 10

195,519 points

Apr 18, 2012 2:24 PM in response to nhunhas

Did you plug in the phone and restore as you were instructed to do? Did you get the "Congratulations, your phone is unlocked"?

No + No = You need to finish the process.

Yes + NO = the process isn't complete, contact telstra. No-one else can do anything about it.

Yes + Yes = Try a different SIM.

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Answer 5

nhunhas Author

Level 1

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Apr 18, 2012 2:38 PM in response to KiltedTim

Hi thanks for the replies- yes- I have done the standard troubleshoot, reset etc. Telstra had allegedly unlocked my iPhone twice now, but both times I didn't get the "congrats the iPhone is unlocked etc etc" I have contacted Telstra again and that's when they said "speak to apple..". I didnt even get the "network upgrade is available for your iPhone" message..

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Answer 6

Apr 18, 2012 3:07 PM in response to nhunhas

So what Tim was talking about, was the restore. Which is where (through iTunes) you restore the phone either from a backup, or as a new device.

When a phone has been unlocked by the carrier, they send Apple the notification, and Apple servers then release a version of iOS that is marked as unlocked the next time you restore.

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Answer 7

KiltedTim

Level 10

195,519 points

Apr 18, 2012 3:42 PM in response to ThatguyfromThatplace

ThatguyfromThatplace wrote:

Apple servers then release a version of iOS that is marked as unlocked the next time you restore.

Not quite, but close enough for government work... There is no special version of iOS that is marked as unlocked. What is required is that the phone be updated to unlock it. This is not part of iOS, but does require a firmware update.

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Answer 8

Apr 18, 2012 4:01 PM in response to KiltedTim

Darn, and I was so close... Haha.

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Answer 9

KiltedTim

Level 10

195,519 points

Apr 18, 2012 4:06 PM in response to ThatguyfromThatplace

Like I said, close enough. The end result would be the same.

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