5th Generation Nano iPod. The iPod syncs on iTunes when I connect it to my MAC, but when I try to add a song from iTunes to the iPod, I receive the message "Cannot be synced, unknown error occurred (1039)

Question

5th Generation Nano iPod. The iPod syncs on iTunes when I connect it to my MAC, but when I try to add a song from iTunes to the iPod, I receive the message "Cannot be synced, unknown error occurred (1039)

5th generation iPod Nano - iPod syncs with my iTunes and I can see it in iTunes, but when I try to move a song from my iTunes to the iPod I get an error message "Cannot by synced, Unknown error occurred (1039). System works fine with my 4th generation iPod Nano. I'm afraid to "RESET" my iPod because I may not be able to restore my music and videos afterwards.

iPod nano (5th generation), Mac OS X (10.6.1)

Posted on Apr 18, 2012 2:12 PM

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Answer 1

planb77

Level 7

32,428 points

Apr 19, 2012 8:11 AM in response to VENTANILLA 97

I'm assuming this was there error number you saw?

iTunes: Error 13019 during sync

B-rock

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Answer 2

Apr 19, 2012 9:11 AM in response to planb77

Yes, you are correct. The error number is 13019...any ideas?

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Answer 3

planb77

Level 7

32,428 points

Apr 19, 2012 9:49 AM in response to VENTANILLA 97

See the link in my post above.

Any luck there?

B-rock

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Answer 4

Apr 19, 2012 12:54 PM in response to VENTANILLA 97

My iPod had the latest version of iTunes already. When I select my iPod in iTunes and go to the MUSIC tab, the SYNC MUSIC option there has no "Selected Playlist" nor "Voice Memos" selection shown. (All that appears is "Entire Music Library" (which is selected), "Selected Playlists, Artists, Albums and Genres", (which is not selected) and "Include Music Videos" (which is selected)). Also the SYNC MUSIC option was never selected, so I can't deselect it. So I'm not having much luck so far....

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Answer 5

planb77

Level 7

32,428 points

Apr 19, 2012 1:54 PM in response to VENTANILLA 97

Hmm. Do you sync podcasts to your device? If so, disable that setting so that podcasts are removed from your device during the next sync with iTunes and see if that resolves the issue.

Otherwise, some users have been able to fix it by rebuilding their iTunes library. See here for instructions on how to do this.

iTunes: How to re-create your iTunes library and playlists

B-rock

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Answer 6

Apr 20, 2012 10:19 PM in response to VENTANILLA 97

I have never sync'd podcasts on my iPod. I feel the problem is in the iPod itself since my 4th generation iPod works perfectly and I'm afraid to mess with my iTunes library since it did disappear once. I did notice that the problem started appearing after I upgraded my iMac from Leopard to Snow Leopard. Could that have something to do with the problem?

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Answer 7

planb77

Level 7

32,428 points

Apr 21, 2012 7:39 AM in response to VENTANILLA 97

At this point, it might be a good idea to restore your iPod Nano to factory settings to see if that helps. A bit trickier when this error only happens with one of your two iPods.

Restoring iPod to factory settings

B-rock

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Answer 8

Apr 21, 2012 11:12 AM in response to VENTANILLA 97

Hello Ventanilla 97,

I agree with planb77 with recreating your itunes library. That will fix your issue. If you would like more step by step info go here:

https://discussions.apple.com/thread/3007774

Hope this helps.

~Julian

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Answer 9

Apr 22, 2012 6:50 PM in response to planb77

Since my iPod has problems syncing with the iTunes library when I try to add songs from the library to the iPod, do you think I will have problems syncing when I try to restore the iPod after erasing all of the contents of the iPod?

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Answer 10

Apr 24, 2012 4:15 PM in response to VENTANILLA 97

Hello VENTANILLA 97,

Doing a restore on an iPod is sometimes the fix. It can fix it, or it has the potential of showing you it has a hardware issue. Either way recovering your media should be 1st and foremost.

If you have restore issues. Just post back here.

Hope this helps.

~Julian

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