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iTunes error codes -50, 1008 and 5002

So I just recently purchased a Mac mini and I started putting my music all into the computer. I logged into my Apple ID and it works fine, but every time I try to update my apps, I get an error code 5002. I thought to myself, "well, this is a Mac, so I know its not a firewall blocking the internet or anything in particular". So I went ahead and tried updating my iTunes Match account while I Googled for the error code 5002. When I updated iTunes Match, it looked as if it was gathering information when all of a sudden, it stops and gives me an error code -50. It said "Genius results can't be updated right now. An unknown error occured (-50). So then I immediately started to worry. I plugged in my iPhone 4S (for the first time) and decided that once in sync mode, it will just update my apps so I don't have to worry about downloading it on my Mac. Well, that is when I received an error code 1008. It wanted me to authotize my computer and when entered my credentials, it said it couldn't authorize it and when I cancelled the process, it gave me the error code 1008. So... I am stuck in a rut since I've spent almost an entire week trying to figure this out with no solution. I have tried signing out and signing back in and nothing. I also restarted my wireless router and no luck. I can't afford to create a new account since I've always had the same Apple ID and I have a BUNCH of media that I have purchased through iTunes, so creating a new Apple ID is out of the question. I can't sync my iPhone, I can't update iTunes Match, and I can't update my apps. I am currently using the 800 dollar Mac Mini.

Mac mini, Mac OS X (10.7.3)

Posted on Apr 18, 2012 9:38 PM

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7 replies

Apr 18, 2012 9:54 PM in response to theturmoilinside

  1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
  2. Put a USB 2.0 hub between the device and the computer.
  3. Try a different USB 30-pin dock-connector cable.
  4. Eliminate third-party security software conflicts.
  5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
  6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
  7. Try to restore from another known-good computer and network.

iTunes error codes -50, 1008 and 5002

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