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Search not working properly in mail

The search feature in Lion/Mail will not find names or words in the "Subject" category even when I know they exists. I use mail for my business and often need to find old emails from clients..... the new search feature in Lion does not work. How can Apple release a product with such a obvious flaw?


Other problems with mail.....

• When I open mail no new mail will appear in my "in box" until I select another mail box like "trash" or "Sent".... then the new mail will appear.

• The "Hide Mail" feature is greyed out when mail is open.... there's no way to hide mail.

• The scroll down bar on the right side of the window is hidden until you drag the edge of the frame over to reveal it.

• Windows are locked and can't be moved.

I've been using Apple products from the earliest days in the 1980's and quite frankly have been shocked at some of the things Apple is screwing up these days. From the Final Cut Pro conversion to Final Cut X disaster that has sent thousands of professional editors running to other products, to these seemingly small but irritating flaws with the new software being released before these problems have been addressed.

A search feature that does not work? Did anyone try this out before the release? Steve Jobs would be raising **** if he were still alive!

Posted on Apr 19, 2012 11:35 AM

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Question marked as Top-ranking reply

Posted on Apr 19, 2012 11:46 AM

Hello,


The search by Subject works perfectly with Mail in Lion. When your do a search be sure to select All in the search bar that appears.

107 replies

Jan 8, 2014 1:38 AM in response to imac_07

imac_07 's suggestion worked for me! 🙂

thought i'd give it a whirl before reindexing (which I also know to work from past experience).


this saved alot of time ...thankyou!


Lion 10.7.5

MacBook 15" : mid 2009

Vanilla Lion build, software updates then applied, user migrated via migration manager from Snow Leopard

mail search DOA (initially)



imac_07 wrote:


SOLUTION Below (but read the following first):

I'm still using Leopard till the bugs in Lion are fixed, but my solution may work for Lion & other OS users.

1. Remove Mail's Search Field (by clicking in the field, dragging it & release it), or Right click the Menu/Customize Toolbar/Drag the Search field to remove it.

2. (Not sure if this was necessary but I did): Close Mail.

3. Reopen Mail, Right click the Mail's Menu Bar (or in between the icons)/Choose Customize Toolbar/Drag the Search field from the list to its previous location/a location of your choice.

4. Restart Mail (may not be necessary), ... Wallah! My search engine came back.


And that's after Months of doing without it.


Hope it works for you too.

Mar 6, 2014 6:55 AM in response to bill96744

I have tried each of these fixes and still cannot search my mail. I tried the reindexing, the rebuilding, and the envelop files.


I took my new Macbook Pro Retina 13 to Apple and asked them about it. They said it is a 'known issue' and Apple are 'working on it.'


However, since then there have been two updates to the system and no fix. I cannot file my mail as I cannot search it.


About to install Outlook because this is a nightmare and Apple doesn't seem to care one bit about it.


Sad.

May 25, 2014 8:41 AM in response to bill96744

I had similar problems - when I used the search bar the messages I was after appeared in the suggested searches that drop down underneath, but when I clicked on the message in question... nothing.


I tried rebuilding the mailbox, and removing the envelope index files as suggested in the early replies to this thread.


What finally worked after trying this was to use Spotlight instead. This found the messages straight away, which turned out to be in my Junk folder.

Nov 17, 2014 3:09 AM in response to Glenn Leblanc

Glenn,

I have deleted (and rebuilt) the envelope files, search still does not work.


In System preferences, I have added (and removed) my boot drive (an SSD), without problems. However, I keep my user files on a separate HD. When I try to add that to be excluded from searching in the privacy pane, it says I can't do it because of an unknown error. Could it be that spotlight isn't searching that whole (1 TB) disk? How do I get it to that?

Nov 17, 2014 6:07 AM in response to Zipity

It's been many years since I've used Lion and since your user files are on a separate disk, I'd rather let someone more familiar comment. But since you are getting spotlight errors trying to exclude a disk, then that could point toward the problem. If Spotlight isn't working properly, it would affect any type of search on the computer. Your spotlight preferences could be corrupt also.

You might try simple things first. Use Disk Utility to fix disk permissions, verify disk with Disk Utility, rebuild user permissions (google how to do that for Lion), and restart the computer.

Also, I recommended ONYX earlier. You could do most of the above with that program.


Remember to backup all you data before doing anything.


I suggest you start a new question. Put your info and setup and state your exact problem. People who are still more active on these boards are more likely to be able to help you.


Good Luck

Aug 24, 2015 5:53 PM in response to bill96744

My solution proved simple. After months of trying things that didn't work, I was trying this "remove the search field and put it back" suggestion. While I was playing with that, I noticed that as I started typing a word into the search field, the option to search "all" magically appeared on the other side of the apple mail window. It remains hidden until I start typing something into the search field! When I clicked "all" search started searching all of my folders, and poof, I was getting all my hits finally! If you're having trouble, try entering a word into search and clicking "all." I Hope that helps!


User uploaded file

Mar 12, 2016 3:45 AM in response to Glenn Leblanc

Hi Glenn,


A resurrected thread from 2012 😮 but the info's and solutions still stands in OS X 10.10.5!


1. used your delete "enevlope's" workaround;

2. re-indexed spotlight by first adding and then removing my OS X boot SSD to the privacy tab.


THANKS a lot to you and all other participants for your posts, that did the trick! 😎


Cheers

Search not working properly in mail

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