Previous 1 2 3 Next 43 Replies Latest reply: Aug 15, 2013 10:46 PM by ellaiza Go to original post Branched to a new discussion.
  • Philly_Phan Level 6 Level 6 (12,375 points)

    Apple is not going to change their policy to satisfy you regardless of how lengthy your posts may be so your only option is to purchase elsewhere.  Period.

     

    I have no issue with their policy and do not consider it to be a mistake so I'm not getting a headache.  I will continue to purchase from Apple.

  • the fiend Level 5 Level 5 (7,810 points)

    Apparently, I didn't misunderstand you at all.

     

    Despite your wealth of experience and valuable contribution on these forums, you seem to have missed the point completely.

     

    Never mind.

  • nickp01 Level 1 Level 1 (0 points)

    I am having this problem too, everytime i try to make a purchase on itunes for apps i get the same 3 very annoying security questions that i refuse point blank to answer!!! After sending emails to Apple, they informed me they would help me solve this problem so i didn't have to answer them by resetting my account, that was nearly a week ago, and still i get these stupid security questions popping up on every purchase.  So i told Apple i thought this was getting ridiculous as i have a security question set in my account settings, so could they please close my account as i am selling my Apple products, they could'nt have been any more nice to me and assured me this could be sorted, but as of yet, no joy, last email sent to Apple about an hour ago, will have to wait and see what they come back with!!!

  • Philly_Phan Level 6 Level 6 (12,375 points)

    nickp01 wrote:

     

    I am having this problem too, everytime i try to make a purchase on itunes for apps i get the same 3 very annoying security questions that i refuse point blank to answer!!!

    I fully understand your frustration.  Every time that I try to log on to access my bank account, I get the same annoying message that I must enter a password that I refuse point blank to do!!!  It's my right to allow my account to be open to the world.

  • EastDog Level 1 Level 1 (10 points)

    Philly_Phan wrote:

     

    the fiend wrote:

     

    I would simply shop somewhere else...

    That makes more sense than whining on the forum.  Clearly, Apple won't miss your business.

     

    Yikes, the poster child for organizational complacence and decline!  No successful, dynamic business can afford to think like that - I promise you Apple does not.


    "The customer is not always right."  "Not everyone is our target customer."  "Valid complaints are sometimes unsolvable due to conflicting tradeoffs."  These can all be genuine, if not soothing, responses to complaints.

     

    But "the company already makes enough money so if we cause some of those customers to defect to competitors, eh, whatever."?  Ok, you're not the first person to have had those thoughts, but you'd be the first person to every succeed with that debased mindset.  Oh, and why are you here?  Was this an issue for you, or maybe just kinda trolling?

     

    To everyone else with this issue, Apple may or may not fix this.  If this doesn't seem to affect sales, they probably won't.  And I and everyone else with a problem will probably eventually just fill in some fake answers so we can keep downloading some free iTunes content, and may or may not decide that we'd just rather switch back to physical media and avoid further lock-in with a company that we're marginally less inclined to trust going forward.  Or Apple will decide to adjust its new security scheme based on a fairly straighforward analysis of the impact.  I have no way of knowing the scope of the dissatisfaction here - I'm disappointed, but whatever.  First-world problems.  All I know is that no decision would ever going to be settled with the statement "We make enough money, so yeah, [bleep] those whiners."

  • Philly_Phan Level 6 Level 6 (12,375 points)

    EastDog wrote:

     

    I have no way of knowing the scope of the dissatisfaction here...

    Correct.

  • bryce360 Level 1 Level 1 (0 points)

    When mine comes up it says type security code and it says incorrect and i cant update or buy apps or music .... to think all this money we pay for an Ipod and they cant even help us -__-

  • troytidwell Level 1 Level 1 (0 points)

    I am having the same problem!!! please apple - fix this ! we are trying to purchase your products and we cannot because of some stupid bug in your system. mine seems to be connected to the year of birth. for when I went to update my security questions using the computer, my date of birth was blank. When i tried to upate it, it gave me the same stinking error message "cannot save changes"

     

    omg!!

  • broadfield5 Level 1 Level 1 (0 points)

    I am trying to buy music, I set up and answer the three security questions and then get an error message that my birthday is incorrect.  None of the questions had anything to do with any dates??? Can't move forward.

  • questionerfrompa Level 1 Level 1 (0 points)

    I am having the same problem. Im trying to buy my favorite song but its not working and im getting really frusterated. Does anybody know the itunes email adress??????

  • Donya65 Level 1 Level 1 (0 points)

    With me even though I have fund in my card it decline the transaction. Can't purchase anything at all!!!!!!!

  • Fred Davenport Level 1 Level 1 (0 points)

    I just tried to buy some software on the App Store and got these very, very, very STUPID security questions!!!

     

    I instead of buying the software (hundreds of dollars!!), cuz I am soooo very ****** off. I cancleed the order.

     

    Apple is doing something very, very wrong.

  • Fred Davenport Level 1 Level 1 (0 points)

    Philly Phan,

     

    Thx for the allegiance to Apple Stupid Policy.

     

    As a user of Apple since 1977, this is by far the stupidest thing they have ever implemented.

     

    Five Locks on my front door does NOT insure the security of my , what's next ten questions to buy a $.99 APP?

     

    The post to these discussion list clearly shows that many are having trouble SPENDING money with Apple.

     

    There are hundreds of posts and thousands of comments on this silly policy.

     

    I just cancelled an order ($200.) cuz of this silly policy.

     

    Could this all be the beginning of the downfall of Apple, let's hope not..

     

    hmmmm...Apple is down to 553 in the Stock Market, well below the high of 600 last month....interesting

  • Fred Davenport Level 1 Level 1 (0 points)

    Well said East dog!

  • Philly_Phan Level 6 Level 6 (12,375 points)

    EastDog wrote:

     

    To everyone else with this issue, Apple may or may not fix this.  If this doesn't seem to affect sales, they probably won't.

     

    If it bothers you, why are you here?  Take your business elsewhere.  No one on the forum can help you.