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I cannot buy apps. It keeps asking me for security questions.

I cannot buy any apps. It takes me to a security questions page and when I enter the questions/answers it returns an error message.

iPod touch, iOS 5.1

Posted on Apr 19, 2012 12:24 PM

Reply
45 replies

Apr 28, 2012 6:37 AM in response to jlowers73

Am I missing something?


If Apple make it difficult, or impossible, to buy from their store, go somewhere else! Of course, this applies to music, but not to Apple Store Apps, but the long term effect of people not buying will soon make Apple wake up to the shortcomings of their improved security measures and take action to fix it.


Since this post was originally created, it has become obvious that there is a problem. That problem would appear to be that Apple have made the process difficult for customers to use, and possibly that there is an issue at their end as well.


I would simply shop somewhere else.... for music at least.


Message was edited by: the fiend

Apr 30, 2012 2:48 AM in response to Philly_Phan

Philly;


I'm sure I could be forgiven for thinking that you're having a dig at me there, with your use of the phrase "Apple won't miss your business". As in me.


Either I've misunderstood you, or you've misunderstood me.


My point is that we're customers. Not just me, but you, the original poster and everyone else. As customers, we have choice.


I was simply pointing out that if a business makes it too difficult to do business with them, shop somewhere else.


There is no law saying that anyone has to buy music from the iTunes Store, but from the reaction within the forums, you would think there was. If you look at blizzard10's post above, there appears to be more anger or frustration with the Store than is justified. Why? Simply shop elsewhere (for music). Yes, I know that doesn't answer the issue with Apps, but I believe I have covered that point sufficiently, although I will mention it again.


When these posts about problems with the new security questions arose, I assumed it was probably simply user error. However, there appear to be so many of these posts (and therefore, a lot of people with the issue), that I now wonder if Apple have made the process either; a.) too difficult for some people, or b.) impossible for some people.


If the problem is significant enough (and it now looks as though it is), then eventually someone at Apple will notice that sales have dropped. Yes, Apple is huge and "won't notice mine or any other individual's business". But, that's at Corporate level. Every sensible business will have someone watching a department's sales figures and the Store shuld be no exception. If those figures go down, then they will start asking questions - and fix the problem.


In the meantime, customers, all customers, buy from the business that makes it easy to do so. Why give yourself a headache over someone else's (Apple's) mistake?


Message was edited by: the fiend

I cannot buy apps. It keeps asking me for security questions.

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