iPhone 4 won't connect to wifi anymore?

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Level 1

5 points

iPhone 4 won't connect to wifi anymore?

So I have an iphone 4 with the 5.0.1 update. I board at a school for most of my time and there's wifi on campus that my phone used to connect to, but up until Monday is hasn't been connecting for some reason. My phone sees the connection, but it won't connect. The gray spinning wheel just keeps going and going. I've tried turning off my phone and turning it back on. and I've tried resetting the network, but that hasn't worked. I can't turn off the router and turn it back on and whatnot cuz the wifi belongs to the school. I'm not sure if it's just the school's wifi to or all wifi connections cuz I can't leave campus for a few weeks so I'm noy sure if my phone will be able to connect to my home wifi. There's actually more that one wifi signal that the school gives off but my phone doesn't connect to any of them anymore. My laptop connects to the wifi and my friends phones can. I don't get why mine won't though. It's been working all this time and suddenly won't connect anymore.

Can anyone help me? Why won't my iphone connect to wifi anymore? What can I do to make it connect again?

iPhone 4, iOS 5.0.1

Posted on Apr 19, 2012 12:41 PM

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Answer 1

Best reply

Drac86

Level 1

8 points

Apr 19, 2012 12:45 PM in response to Kakilali

Your school may have updated they're router systems, via Hardware, Software or Configuration. Reset your Phone Network Settings.

Go to:

SETTINGS > General > Reset > Reset Network Settings

This will reset both your Cellular and WiFi Settings so you may have to reconfigure both of them when the Phone turns back on. Hope this helps : )

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Answer 2

Ingo2711

Level 9

70,095 points

Apr 19, 2012 12:50 PM in response to Kakilali

Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data doing a reset.

If this does not help, reset the network settings as well in Settings/General/Reset.

After that you'll be able to join the network again by putting in the password.

If this does not bring your connection back, set it up as new device:

Also check this article about Wi-Fi troubleshooting: http://support.apple.com/kb/TS1398

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Answer 3

Kakilali Author

Level 1

5 points

Apr 19, 2012 12:51 PM in response to Drac86

But my friends who have the same type of phone and update are able to connect to the wifi. And i've already tried SETTINGS > General > Reset > Reset Network Settings and it didn't work.

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Answer 4

Kakilali Author

Level 1

5 points

Apr 19, 2012 1:05 PM in response to Ingo2711

I've just tried resetting my phone and that didn't work either.

How do I set up as a new device? And if I do, will I lose my data?

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Answer 5

Drac86

Level 1

8 points

Apr 19, 2012 1:11 PM in response to Kakilali

If you set up as a New Device you LOSE ALL YOUR DATA.

You can Backup your Contacts to your Computer or iCloud. As far as APPs, Music, Videos etc you should have that in iTunes on your computer.

Warning tho: Apps that have user data (ie Note Taking Applications such as Awesome Note) are not stored on your computer. That data is in the Old Backup files (which you wouldn't use as a New Device)

My Suggestion:

Backup your phone (Sync with iTunes). Restore your Device. Once that is done it will prompt you to set up as a New Device or recover from Backup. At this point your iPhone will be on and charging. Try connecting to the network then. If it works, then its something with that configuration your phone was in and use as a new device. If it doesn't work, go ahead and restore from Backup.

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